Would think staff at super cheap know about most things

Submitted: Monday, Oct 20, 2014 at 18:07
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Good to know the staff are up to date with it all. Went into my local one today to look into roof rack bars for my new roof top tent, after about 15 minutes I had to go and ask for help as no one came near me. One turns up and I tell him what I want and he looks at me and says " u want to put u'r tent up on u'r roof rack to sleep in." Yer mate it's called a roof top tent have u never heard of them. He says , No got know idea what u are talking about, I say thanks for u'r help and walked out. They had what I wanted I just needed a little more info but after that .
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Reply By: Member - petza - Monday, Oct 20, 2014 at 18:14

Monday, Oct 20, 2014 at 18:14
Hit the wrong button somehow. Was changing lead. Ment to say would think staff at super cheap know about most things.
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Follow Up By: ModSquad - Monday, Oct 20, 2014 at 18:29

Monday, Oct 20, 2014 at 18:29
Fixed :)

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Reply By: Member - Michael P (QLD) - Monday, Oct 20, 2014 at 18:27

Monday, Oct 20, 2014 at 18:27
petza,
Gee You are a bit harsh. Most of the SC staff are only young and not worldly and well travelled like You & the folks on this forum.
Now if You had of explained to Him what You wanted & a bit about what You were doing & about RTT's You both would have been better off, IMO.

Mike
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Follow Up By: olcoolone - Monday, Oct 20, 2014 at 21:02

Monday, Oct 20, 2014 at 21:02
Yeap have to agree...... Bet you this young guy who seems to know nothing could rattle of part numbers and product codes....... Something petza may have diffuculties doing.

Maybe this poor young guy had no interest in camping but can talk turbos, injector upgrades and ecu programming with the best.

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Reply By: Gone Bush (WA) - Monday, Oct 20, 2014 at 18:42

Monday, Oct 20, 2014 at 18:42
Sorry, I can't read SMS talk.

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Follow Up By: OBJ - Monday, Oct 20, 2014 at 18:56

Monday, Oct 20, 2014 at 18:56
Me either... English works best for me.
OBJ
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Reply By: Rangiephil - Monday, Oct 20, 2014 at 20:43

Monday, Oct 20, 2014 at 20:43
Supercheap AFAIK do not sell RTTs so why would or should they know about them?

Why not ask a RTT importer or maker. They will soon tell you what is required eg bars or a rack and what dimensions.
Regards Philip A
AnswerID: 540601

Reply By: Robin Miller - Monday, Oct 20, 2014 at 20:47

Monday, Oct 20, 2014 at 20:47
Actually I think it can be a real advantage sometimes to know more about a product your after than those who are supposed to be selling it to you.
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Reply By: Shaker - Monday, Oct 20, 2014 at 20:56

Monday, Oct 20, 2014 at 20:56
What do you expect? It's not a camping store!

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Follow Up By: Batt's - Sunday, Oct 26, 2014 at 21:50

Sunday, Oct 26, 2014 at 21:50
I've often wondered why they have a camping & caravan section on their web site when their not a camping store go figure.
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Follow Up By: Shaker - Sunday, Oct 26, 2014 at 22:28

Sunday, Oct 26, 2014 at 22:28
Big W & K Mart have as well, but you wouldn't expect them to know about roof top tents either!

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Reply By: Jackolux - Monday, Oct 20, 2014 at 22:05

Monday, Oct 20, 2014 at 22:05
I'm not surprised there is only kids in our local SCA shop , their pretty good when you can't find what you want on the shelf but you really do need to know what ya want .

You only need to read the instructions on the box/packet to know more than most

It's not only SCA it's a lot of other shops , BCF , Rays are much the same
AnswerID: 540610

Follow Up By: mikehzz - Tuesday, Oct 21, 2014 at 07:55

Tuesday, Oct 21, 2014 at 07:55
SCA, Rays, BCF are all owned by the same company. No wonder they are similar? :-)
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Reply By: DmaxQld - Monday, Oct 20, 2014 at 22:13

Monday, Oct 20, 2014 at 22:13
SCA have cheap prices because they employ juniors on lower wages. I think the OP was both being harsh to this kid and also expecting far too much from an employee of an automotive parts store. Unless the kid has an interest in camping, how was he expected to know about camping products, particularly a not so average roof top tent. Bet most of the population would question what the OP was asking about.
AnswerID: 540611

Reply By: John and Regina M - Monday, Oct 20, 2014 at 22:50

Monday, Oct 20, 2014 at 22:50
Think of it like this....

You've probably been driving cars for 60-100 years.
Know everything about them?

What chance have they after 12 seconds of training and induction.
AnswerID: 540617

Reply By: Member - Mfewster(SA) - Tuesday, Oct 21, 2014 at 07:00

Tuesday, Oct 21, 2014 at 07:00
Another defense of the young staff member. I am pretty neutral about SCA but generally in my experience their staff have been good. Given the range of their products and the age of the staff, not too bad at all. Why would you expect the staffer to be able to give you advice about something they don't sell?
AnswerID: 540623

Reply By: Penchy - Tuesday, Oct 21, 2014 at 07:08

Tuesday, Oct 21, 2014 at 07:08
If they had what you wanted, why did you ask for help? If its what you want, what more info do you need?
Well done old bloke.
AnswerID: 540625

Reply By: landed eagle - Tuesday, Oct 21, 2014 at 08:00

Tuesday, Oct 21, 2014 at 08:00
After 10 yrs in a trade based industry I was made sales manager of a large glass firm. Had a young bloke (17)start in his first job straight out of school and he was going well. Two months on, one morning I heard a customer making exasperated noises at his lack of knowledge about one rather obscure product. I saved him from a crash and burn and pointed out to the customer that what he was asking for was a specialised product and in 10 years I had been asked for it twice. Now, after 33 years in industry based employment I always assume the young person serving me in a shop doesn't necessarily have the experience under the belt, and give them the benefit of the doubt and if he/she doesn't have the answer, and could they ask someone who might. Often I'm pleasantly surprised.
None of us are born experts.......and now we have google!
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Reply By: Member - petza - Tuesday, Oct 21, 2014 at 08:19

Tuesday, Oct 21, 2014 at 08:19
Ok everyone, there is more to the story and if u read I was buying roof rack bars not a Rtt and he couldn't give me the weight limit of the product. He could have said I'm new at this or what ever but he looked at me as if I was some nut.but as everyone has made up there own opinions , have a good day.
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Follow Up By: Shaker - Tuesday, Oct 21, 2014 at 08:24

Tuesday, Oct 21, 2014 at 08:24
What was the point of the post?

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Follow Up By: Member - Tony H (touring oz) - Tuesday, Oct 21, 2014 at 08:26

Tuesday, Oct 21, 2014 at 08:26
Just out of curiosity Petza do you know what the weight limit is on your roof/gutter rails..... before you even think about a roof top tent & rails??
Insanity doesnt run in my family.... it gallops!

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Follow Up By: Jackolux - Tuesday, Oct 21, 2014 at 11:32

Tuesday, Oct 21, 2014 at 11:32
Tony H , is right it all about what the roof can hold . I have a RTT it's not difficult to work out what ya need to mount one .
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Reply By: Member - petza - Tuesday, Oct 21, 2014 at 11:44

Tuesday, Oct 21, 2014 at 11:44
How bout we forget the hole thing , everyone is of the track, I have my Rtt I know the roof limits I just needed to up grade my present bars ,I'm not asking for any help I was just making comment about how useless sc are but seems i shouldn't have. Sorry for the trouble everyone, just disregard the hole thing.
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Follow Up By: ChrisK - Tuesday, Oct 21, 2014 at 12:04

Tuesday, Oct 21, 2014 at 12:04
Petza,
I agree with you on this.

The last time I went into one of their stores I seemed to have my invisible suit on again. Couldn't get any one interested in helping me. Yes, most are young kids but to me the issue is there really isn't anybody there who might be a bit older and be able to offer advice to them on how to help customers. I am referring to the training or lack of that they receive. Sorry, I forgot that's what it's all about isn't it, selling stuff to customers and having them walk out with a smile on their face and a slightly lighter wallet/purse depending whichever gender the customer is.
I have to say most of them seem to be as useless as a one-legged man in a bum kicking competition.....
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Follow Up By: MactrolPod - Tuesday, Oct 21, 2014 at 12:10

Tuesday, Oct 21, 2014 at 12:10
We are lucky our local SuperCheap is staffed by over 30's so the service and experience is great, interestingly it's mainly women and they do know their stock and its application.
As to your original post one of them said they are not allowed to ask if you want help, as you are supposed to browse looking for what you want and impulse buy!
She ignores that rule and is fantastic to deal with. Mind you she is in her 50's.
A bit of a yarn with the young salesman you dealt with might have been more beneficial for both of you, always seem to leave a store on a happy note if I do that!
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Follow Up By: ChrisK - Tuesday, Oct 21, 2014 at 12:16

Tuesday, Oct 21, 2014 at 12:16
Well that only reinforces my views sadly.
Great to hear that your store is mainly staffed by over 30's and the best is some one over 50. I'd love it if all the auto stores near us were the same but sadly SCA, Auto barn etc. are all staffed by under 20's mainly.
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Follow Up By: TomH - Tuesday, Oct 21, 2014 at 12:29

Tuesday, Oct 21, 2014 at 12:29
Perhaps you confused him mentioning the RTT.

I would have just asked what the weight limit was for the pair of bars because its immaterial what is going to be put on them.

Quite often the information is available with our good friend Google.

I shop at Supercrap but always walk up and ask them for info.

Thats the WHOLE Story so Im OFF.
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Follow Up By: Steve - Tuesday, Oct 21, 2014 at 18:38

Tuesday, Oct 21, 2014 at 18:38
Must say our local SC store could do a lot better regarding customer service. I don't like to knock young uns because on the whole they are greatin my experience but not in this case. All look disinterested. I usually go to Repco where the service is far better and the assistants actually assist, as well as having good product knowledge. probably not universal but certainly my experience locally, where we have 2x stores of each.
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Reply By: snow - Tuesday, Oct 21, 2014 at 12:03

Tuesday, Oct 21, 2014 at 12:03
There was a hole?
AnswerID: 540639

Follow Up By: Road Warrior - Tuesday, Oct 21, 2014 at 17:03

Tuesday, Oct 21, 2014 at 17:03
Ok LOL now I'm really confused.
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Follow Up By: TomH - Tuesday, Oct 21, 2014 at 18:43

Tuesday, Oct 21, 2014 at 18:43
hole ===Whole of===off
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Follow Up By: Member - The Bushwhacker -NSW - Wednesday, Oct 22, 2014 at 21:15

Wednesday, Oct 22, 2014 at 21:15
Yep, some people know nothing about roof top tents, and some know little about spelling and grammar.....
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Reply By: Batt's - Thursday, Oct 23, 2014 at 09:29

Thursday, Oct 23, 2014 at 09:29
Sign of the times mate most of the Super Cheap stores I've been in the staff have little or no knowledge of their stock they are only there to sell. I have found over the yrs that Repco and Auto Barn employees are a bit more in touch and usually if the person you're talking to doesn't know they will quite often ask another staff member. Just like Masters or Bunnings they will usually go out of their way to help you which is how things use to be good old fashioned service.
AnswerID: 540719

Reply By: Alloy c/t - Thursday, Oct 23, 2014 at 10:46

Thursday, Oct 23, 2014 at 10:46
So a young fella didn't know what a roof top tent was , ohh the sky is falling and SCA needs to employ experts on every item at quadruple the wages to satisfy grumpy f**ts who conveniently forget that they too were young and not experts on all things at once.
AnswerID: 540724

Reply By: Nargun51 - Thursday, Oct 23, 2014 at 10:54

Thursday, Oct 23, 2014 at 10:54
How many items does a Supacheap store stock?

3000? More?

In your work do you know all the details of 3000 variables and have the ability to discuss them in detail off the top of your head? You can probably wax eloquent on the 100 or so most common variables. The kid could probably discuss in detail the 100 or so most popular purchases.

We have a small hardware store 5 km from home; its 15 km to the nearest Bunnings. If I know exactly what I want or want to see a range of options for the solutions I know (and the savings are greater than fuel and time); I go directly to Bunnings.

If I seek suggestions, solutions or to discuss options, I go to the local hardware store and talk them.

I pay the premium for their expertise.

In the days of (almost) universal internet connectivity; it takes 10 minutes to do a Google search to educate yourself on a prospective purchase.
AnswerID: 540725

Reply By: Member - outbackjack 1 - Thursday, Oct 23, 2014 at 12:27

Thursday, Oct 23, 2014 at 12:27
Hi Petza I think maybe you should have gone to a 4wd place, who would have known a lot more about what you wanted. They sell all the good gear like Rhino etc. I find now with places like Super Cheap, BCF, and Rays Outdoors the knowledge of the staff has diminished, they employ young people both male and female with very limited knowledge, and yes its very hard to get help, as they normally stand around at the front counter talking or out the back. Rays in particular have cut there staff. There is a pattern there as Super Cheap own both BCF and Rays Outdoors. Anyway the Rhino bars are the best for your applications.
AnswerID: 540730

Reply By: Batt's - Sunday, Oct 26, 2014 at 21:56

Sunday, Oct 26, 2014 at 21:56
Yep it's entirely your fault petza for going to an outlet that has a large range of roof racks and no idea what they are used for lol.
AnswerID: 540896

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