Would think staff at super cheap know about most things

Hit the wrong button somehow. Was changing lead. Ment to say would think staff at super cheap know about most things.

petza,
Gee You are a bit harsh. Most of the SC staff are only young and not worldly and well travelled like You & the folks on this forum.
Now if You had of explained to Him what You wanted & a bit about what You were doing & about RTT's You both would have been better off, IMO.

Mike

Sorry, I can't read SMS talk.

Supercheap AFAIK do not sell RTTs so why would or should they know about them?

Why not ask a RTT importer or maker. They will soon tell you what is required eg bars or a rack and what dimensions.
Regards Philip A

Actually I think it can be a real advantage sometimes to know more about a product your after than those who are supposed to be selling it to you.

What do you expect? It's not a camping store!

I'm not surprised there is only kids in our local SCA shop , their pretty good when you can't find what you want on the shelf but you really do need to know what ya want .

You only need to read the instructions on the box/packet to know more than most

It's not only SCA it's a lot of other shops , BCF , Rays are much the same

SCA have cheap prices because they employ juniors on lower wages. I think the OP was both being harsh to this kid and also expecting far too much from an employee of an automotive parts store. Unless the kid has an interest in camping, how was he expected to know about camping products, particularly a not so average roof top tent. Bet most of the population would question what the OP was asking about.

Think of it like this....

You've probably been driving cars for 60-100 years.
Know everything about them?

What chance have they after 12 seconds of training and induction.

Another defense of the young staff member. I am pretty neutral about SCA but generally in my experience their staff have been good. Given the range of their products and the age of the staff, not too bad at all. Why would you expect the staffer to be able to give you advice about something they don't sell?

If they had what you wanted, why did you ask for help? If its what you want, what more info do you need?
Well done old bloke.

After 10 yrs in a trade based industry I was made sales manager of a large glass firm. Had a young bloke (17)start in his first job straight out of school and he was going well. Two months on, one morning I heard a customer making exasperated noises at his lack of knowledge about one rather obscure product. I saved him from a crash and burn and pointed out to the customer that what he was asking for was a specialised product and in 10 years I had been asked for it twice. Now, after 33 years in industry based employment I always assume the young person serving me in a shop doesn't necessarily have the experience under the belt, and give them the benefit of the doubt and if he/she doesn't have the answer, and could they ask someone who might. Often I'm pleasantly surprised.
None of us are born experts.......and now we have google!

Ok everyone, there is more to the story and if u read I was buying roof rack bars not a Rtt and he couldn't give me the weight limit of the product. He could have said I'm new at this or what ever but he looked at me as if I was some nut.but as everyone has made up there own opinions , have a good day.

How bout we forget the hole thing , everyone is of the track, I have my Rtt I know the roof limits I just needed to up grade my present bars ,I'm not asking for any help I was just making comment about how useless sc are but seems i shouldn't have. Sorry for the trouble everyone, just disregard the hole thing.

There was a hole?

Sign of the times mate most of the Super Cheap stores I've been in the staff have little or no knowledge of their stock they are only there to sell. I have found over the yrs that Repco and Auto Barn employees are a bit more in touch and usually if the person you're talking to doesn't know they will quite often ask another staff member. Just like Masters or Bunnings they will usually go out of their way to help you which is how things use to be good old fashioned service.

So a young fella didn't know what a roof top tent was , ohh the sky is falling and SCA needs to employ experts on every item at quadruple the wages to satisfy grumpy f**ts who conveniently forget that they too were young and not experts on all things at once.

How many items does a Supacheap store stock?

3000? More?

In your work do you know all the details of 3000 variables and have the ability to discuss them in detail off the top of your head? You can probably wax eloquent on the 100 or so most common variables. The kid could probably discuss in detail the 100 or so most popular purchases.

We have a small hardware store 5 km from home; its 15 km to the nearest Bunnings. If I know exactly what I want or want to see a range of options for the solutions I know (and the savings are greater than fuel and time); I go directly to Bunnings.

If I seek suggestions, solutions or to discuss options, I go to the local hardware store and talk them.

I pay the premium for their expertise.

In the days of (almost) universal internet connectivity; it takes 10 minutes to do a Google search to educate yourself on a prospective purchase.

Hi Petza I think maybe you should have gone to a 4wd place, who would have known a lot more about what you wanted. They sell all the good gear like Rhino etc. I find now with places like Super Cheap, BCF, and Rays Outdoors the knowledge of the staff has diminished, they employ young people both male and female with very limited knowledge, and yes its very hard to get help, as they normally stand around at the front counter talking or out the back. Rays in particular have cut there staff. There is a pattern there as Super Cheap own both BCF and Rays Outdoors. Anyway the Rhino bars are the best for your applications.

Yep it's entirely your fault petza for going to an outlet that has a large range of roof racks and no idea what they are used for lol.