Another Dometic 2350 issue.
Submitted: Tuesday, Jan 27, 2015 at 21:54
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woollyfree
Evening all.
We recently purchased a 2011 Jayco Eagle outback to replace our elderly Jayco Flight.
Apart room the extra room, the Eagle came with a larger 3 way fridge so that meant we could pension off our 30 year old Companion chest fridge or so we thought.
The first trips were great, fridge worked very
well through all temps and conditions, then it became a bit,
well, flakey. Sometimes it would work, then not. After a week sitting powered up in our driveway, it finally failed all together. At first I thought it was the thermostat, but that wouldn't explain why it wouldn't work on 12v as that doesn't come into play unless it's on 240 or gas.
A call to Jayco put me on to a Dometic service agent who diagnosed a loss of gas meaning a total cooling unit replacement! Basically cut the back of the fridge off and silicone on another one.
The cost was going to be somewhere north of $800 but Dometic have offered a $300 discount on the replacement part.
Has anyone else had one of these die completely?
My previous Jayco fridge is still going strong as is my Companion chest fridge.
It just seems weird that something with no moving parts can fail totally after such a relatively short time.
Reply By: bill m - Thursday, Jan 29, 2015 at 12:33
Thursday, Jan 29, 2015 at 12:33
Don't know where you are but I had a similar problem with a Dometic van fridge while I was at Huskisson on the NSW south coast. The van park put me on to a. "Dometic service agent"( I'll explain this further on) and he diagnosed a solenoid that had failed and in his words is a common fault. He fitted a new one and it worked perfectly and has continued to do so for the last 3 years or so.
My problem was that he wasn't a certified Dometic guy, and when I went for reimbursement from Dometic (it was under warranty) Dometic told me that they had sacked him 12 months previous so began the battle for my money back. They eventually paid me, slapped me on the wrist and told me not to deal with this guy again ( doesn't matter now as it is out of warranty).
So what I am saying you should get a second opinion before you
fork out that amount of money. This guy was spot on with his diagnosis and it only cost me a couple of hundred dollars, ( and a bit of a clip in the ear from Dometic).
Cheers
BillM
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Follow Up By: woollyfree - Tuesday, Feb 03, 2015 at 18:34
Tuesday, Feb 03, 2015 at 18:34
Thank you all for your replies.
BillM, thanks for the info, but I'm wondering where the solenoid might be? In these fridges I thought there was no moving parts? I'll delve a little further into their workings I think.
There was no smell, or any suggestion of a gas leak in the time prior to it's failure. It was intermittent, then failed all together.
I also have had no response from Dometic apart from the initial offer of a discount on the part, You would think they would at least have the courtesy to reply.
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