Comment: Product Review No.4 - Redarc BMS1215 / Redarc BCDC 1220 DCDC charger/SB
Submitted: Sunday, Oct 02, 2011 at 09:11
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WBS
This comment might be a bit late but is relevant to REDARC and their products.
I fitted a Redarc SmartStart® SBI12 in 2006 as part of a dual battery system I installed. In 2010 I was on a lengthy trip and just after emerging from the Bungle Bungles I started hearing a consistent click emerging from the REDARC Isolator.
This led me to conclude the unit was faulty. I sent REDARC an email on a Sunday morning asking for their advice on what might be wrong. Two hours later, I received a call from a REDARC representative who spoke to me for at least 15 minutes to help me resolve my issues.
I was fairly impressed that they called me back and even more impressed they did it so promptly on a Sunday. I was just hoping for a reply to my email in a few days time. That is real after sales service. As an aside, the REDARC Unit was not faulty and continues to work perfectly.
I am now in the market for a DC-DC charger and I will be buying REDARC rather than a lesser priced unit.
WBS
Reply By: Mick O - Wednesday, Mar 04, 2015 at 01:03
Wednesday, Mar 04, 2015 at 01:03
Cheers WBS. I too could not speak highly enough of Redarcs customer service although
mine has basically been confined to advice as nothing has stuffed up ;-)
There's a certain comfort to buying an Australian product, one that's made here, serviced here and their R&D is aimed at meeting local needs.
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