Ray's Outdoor now in Adelaide

Submitted: Monday, Mar 29, 2004 at 22:40
ThreadID: 11669 Views:3493 Replies:6 FollowUps:13
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Hey Truckster,

Just thought you would like to know that now we Adelaidians can experience the same comprehensive customer service you received from Rays in Frankston. They have just opened a new store here in the Festival State.

For all you guys who missed it see posts 11436/11437 to see how a store impresses its potential customers when they want to spend about $1,000 on sophisticated electronic equipment.

Steven
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Reply By: Member - JohnR (Vic) - Monday, Mar 29, 2004 at 22:57

Monday, Mar 29, 2004 at 22:57
Steven, it can impress with the range though and occasionally you will find someone who can give some of the service - like phoning a store that can help even if it is well off your route........
Cheers,
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John

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Reply By: Ray (Geelong) - Monday, Mar 29, 2004 at 23:11

Monday, Mar 29, 2004 at 23:11
When I purchased a gas cooker from Rays the bloke there had complete knowledge of every model. He gave me a run down including pros and cons of the whole range including the liquid fuel jobs and included a lot of useless information at the same time. Great stuff.
AnswerID: 52515

Follow Up By: Bonz (Vic) - Tuesday, Mar 30, 2004 at 18:53

Tuesday, Mar 30, 2004 at 18:53
Yes I have had the same at Rays in Geelong, seems that at the Home opf Rays they know their stuff and sal;es ppl are sales ppl. I don't think it's Rays per se, its how you attract and train good people, if you want to change it get a job there and set a new standard.

Say Ray, you're not um RAY's are you?
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Follow Up By: Ray (Geelong) - Tuesday, Mar 30, 2004 at 22:34

Tuesday, Mar 30, 2004 at 22:34
Arghhh, exposed. Nah, you think I need a headache like that with "Truckys" coming in harassing my staff with no intention to buy :)
Arghhh, If it was my shop I'd have all the girls in tight t shirts with "stop pretending, you know you want me" across the front :)
Arhh, dream on
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Follow Up By: Bonz (Vic) - Wednesday, Mar 31, 2004 at 18:05

Wednesday, Mar 31, 2004 at 18:05
Hahahaha and you could sell the t-shirts right off their back
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Reply By: rolande- Tuesday, Mar 30, 2004 at 07:46

Tuesday, Mar 30, 2004 at 07:46
Not that the store new at the time ,but remember that he WASN'T going to spend any money at all, just wanted to look while waiting for a unit to come in from the U.S. The local store I went to had a bloke who passed on info about different fridges for about 15 minutes quite happily, even though I said I was only looking, some sales people have expertise, some don't, he obviously ran into one of the latter
Rolande
AnswerID: 52523

Follow Up By: Truckster (Vic) - Tuesday, Mar 30, 2004 at 11:41

Tuesday, Mar 30, 2004 at 11:41
Shouldnt matter where I was purchasing from, they wouldnt have known, and this person that served me, was "the expert", she was sent to serve me by other staff member..
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Reply By: Member - StevenL - Tuesday, Mar 30, 2004 at 09:37

Tuesday, Mar 30, 2004 at 09:37
Well there you go!

It is nice to hear some positive stuff to go with the bad experiences. Is it the old saying about "for every customer that has a bad story to tell there are another 10 customers who were perfectly happy"

Maybe I'll just go down there and check it out for myself. To me that is what forums like this are for. Shared experience in anything related to 4wd. Good or bad.

Steven
AnswerID: 52530

Follow Up By: Pesty - Tuesday, Mar 30, 2004 at 10:08

Tuesday, Mar 30, 2004 at 10:08
Steven,
Where is the new store in Adelaide, might need to drop in for a look.

Cheers Steve
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Follow Up By: Member - StevenL - Tuesday, Mar 30, 2004 at 11:22

Tuesday, Mar 30, 2004 at 11:22
Pesty,

61-69 West Terrace, Adelaide Phone: (08) 8231 3633

Steven
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Follow Up By: Pesty - Tuesday, Mar 30, 2004 at 11:51

Tuesday, Mar 30, 2004 at 11:51
Thanks Steven

Cheers
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Follow Up By: Bonz (Vic) - Tuesday, Mar 30, 2004 at 18:55

Tuesday, Mar 30, 2004 at 18:55
Yes! For every bad thread here theres 10 people willing to knock a good one hahahaha
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Follow Up By: Member - StevenL - Tuesday, Mar 30, 2004 at 19:59

Tuesday, Mar 30, 2004 at 19:59
For every 1 good thread there are 10 useless ones about tyre questions or anything to do with Nissans!!

Steven
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Reply By: Rowler - Tuesday, Mar 30, 2004 at 16:38

Tuesday, Mar 30, 2004 at 16:38
Hmmm.

Rays have been in Adelaide for years, just a block off Hindley st.
They have just moved thats all & its a bit bigger.

Cheers Rowler (dave)
AnswerID: 52567

Follow Up By: Member - StevenL - Tuesday, Mar 30, 2004 at 17:19

Tuesday, Mar 30, 2004 at 17:19
Thanks Rowler,

Sounds like they needed a bit more in the advertising budget. I've lived in Adelaide for 5 years now and had never heard of them.

Steven
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Follow Up By: Member- Peter & Mrs Peter, Lez - Tuesday, Mar 30, 2004 at 22:09

Tuesday, Mar 30, 2004 at 22:09
I dont know about "years" but they were in Light Square for maybe the last 9-12 months. Used to be a Hi-Fi shop.
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Follow Up By: Member - JohnR (Vic) - Tuesday, Mar 30, 2004 at 22:25

Tuesday, Mar 30, 2004 at 22:25
Dave, I had a look in the Adelaide phone book a month ago and could not find it. Well sorry, I had a look in the CDRom and could not find a Rays Outdoors, but saw a new shop near completion heading out the Main North Road - well out towards it anyway.

They have a stock of outdoor gear that covers a lot like Bunnings and commonly on the same plot or road. As Truckster says they frequently don't have the detail info but in many cases (not all) can find it for you.
Cheers,
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Reply By: Boeing - Tuesday, Mar 30, 2004 at 17:11

Tuesday, Mar 30, 2004 at 17:11
Steven, Hope they come to WA as I am not impressed with R...Camping as most of the stuff is chinese and of low quality. Went into one store recently and the camp ovens that are made by Southern Metal Spinners were starting to rust through the high moisture of the evap air conditioners. The camp ovens are good gear but do need oiling and these (on display) created the wrong impression of the ovens.

Regards

Mark
AnswerID: 52569

Follow Up By: Member -Bob & Lex (Sydney) - Tuesday, Mar 30, 2004 at 17:52

Tuesday, Mar 30, 2004 at 17:52
Sounds like an opening for an for a smart cookie like Allan Bond.
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