Bit_deals will not honour warranty

Hi Tony C16,


I bought my solar panels from Bit deals and had a claim for the connectors, they honoured it no problems, good company to deal with.



Regards

Barry H

That's a disappointment Tony, almost as bigger disappointment as your attitude and your first and only post on Exploroz being so poorly intentioned and negative.

Unlike you, I know at least eight people who have purchased solar equipment through Bit-deals, including myself. I have had three of their 100W panels on my truck for four years without issue. I have and will continue to recommend them in respect to solar products.

If you're going to slag off a company please have the guts to do so openly and honestly rather than cowering behind an anonymous visitor profile.

You also fail to mention whether you've bothered to speak with the company regarding the matter. They've outlined what their issue is and mate, IT LOOKS LIKE IT'S YOUR FAULT! Rather than deal with it, rationally, you sook on this and god knows how many other forums.

While I have absolutely no affiliation with Bit-deals other than as a satisfied customer, I'm very keen to see what the company has to say about you and this case so will follow that up tomorrow and post results for all to see.

Man up sport. This is not the site for your bitching. It's just not cricket.

Agree with Mick to a certain extent.

What caused the white spots and how big are they.

Could be bird poo which will take paint off cars never mind ruining a cover.

If it is and you didnt clean it off its your problem for failing to look after it.

Did you read the warranty when or before you bought it.

Obviously from what they say it is for manufacturers faults only.

Not entirely satisfactory but buyer beware I guess.

I have not had a warranty claim with Bit Deals, but their solar panels deals are second to none in price, speed of delivery and very very good quality as far as Im concerned.
It does seem to be a very measured response from them, they do seem to have given it due consideration.
Whether they are correct, who knows.

For all those that criticise my last post a bit of history on my experience with caravans and covers,

I sent emails to bit_deals after there response and had no answers. I have owned caravans for over 30 years and used covers for the last 15 all the covers in the past have lasted at least 2 years before they start to break down exactly the way this one has from bit_deals and some 3 years .
Has for the comment the spots are bird poo this person obviously has had no experience with covers. When I rub my hand over where the so called spots are the top layer comes of.
So ok criticise my response but I am stating facts as they present . would like to hear from someone who has purchased a cover from bit_deals and there experience.

There was no detail re warranty on the web site except 3 years warranty clearly stated. Did not say not warranted against the weather.

most of the people that responded to the post relates to other items and not covers . My final word if Caravans covers even when uv treated are not meant to be exposed to the weather what are they for

How about posting the photos.

Tony

You are entitled to have your opinion on your experience with the cover.
Seems to me some of the formites want to be the forum moderators.

Cheers

well yes the post is a bit suss
but to take it on face value if they claimed the warranty is against manafacturwers defects only they are blatently WRONG
a caravan cover should be able to do just that and cover a caravan so if it has deteriated to the point it can no longer do this it is not fit for purpose which is also covered by any warranty
as long as it hasnt been subjected to anything considered unforseen like the neighbour spraying acid onto it
also a cover would not be expected to take cyclones or severe storms

it definitly WOULD be expected to withstand sun and wind unless it specifically says for undurcover use only

Again we see a visitor complaining about their treatment "discriminated against obviously in your eyes all of us visitors are scum". As a life member I welcome everyone, and this site would most probably not exist without all the so called "visitors". It is a personal choice whether to become a member or not and membership does not all of a sudden make you more knowledgeable or your opinion worth more.
Forums are about credibility. Anyone can go online and post what ever they like. We know there are trolls and others who seem to take a great delight in stirring pots everywhere. To be taken seriously on any forum you need to build a creditability and this is done by being a regular poster and having a profile so others can understand a bit about you. Would you take the word of a man you meet in the street without knowing anything about him - I think not.
Tony C16 started his post with "I would like everyone to know that it they intend to buy from the internet don't go to the bit-deals site". He then goes on to explain the problems he has had with only ONE product. A very harsh treatment of a business.
So what are Tony C16 credentials in making such a statement? Well we do not know because he has not told us. Photo's, this is a classic post where there should have been some photo's so that the reader can more clearly see what the poster is on about.

Now when Mick O read this I dare say that he may not of been having one of his better days, saw red, and wrote what he wrote. Mick is a prolific contributor to this site and his efforts have help thousands who have read his blogs and posts. When you read his contributions it is quite evident that he is very tolerant, fair, knowledgeable, and he has established his credibility. Mick is only one of many very credible people who post on this forum and I would suggest that readers need to look more carefully at who are making the posts and what is there credibility.
If you are going to post on this forum I would encourage you to give more information at the start, the better the information, who you are, where are you coming from, etc, the better and more meaningful the responses will be.
I agree with The Landy, I think the moderation rules should require more evidence if a poster is to suggest not to do business with someone. Pictures tell a thousand words so maybe the moderation rules should also require photo's where appropriate.

I think that one of the issues is that many online sellers (on ebay & the like, not singleing out Bit-Deals) don't adhear to, or don't know the rules & regulations around retail sales in Australia. Some unintentionally & others take advantage.

Another issue is that the majority of purchasers also have no idea of the rules & regulations, and expect the same service / response as if they were to go to a shop & deal face to face.
Many people don't understand the definition of "manufacturer's Warranty", & assume this to mean an item is 100% waranted.

I have seen things for sale on ebay (by established ebay retailers) that blatently break every rule in the book, but people still buy them, and then when there is an issue, the purchaser expects full waranty or full refund etc, and get upset when their complaints are brushed off or ignored.

Many retailers are great, & many retailers are a bit dodgy.
The purchaser should do their due dilligence on both the retailer & the specific product they are interested in.


I'm a big believer of publicising my experiences with service providers & retailers, weather they be good or bad experiences. If I had a poor experience with a specific business & said nothing, I would be upset with myself if I saw a later poor report from someone else knowing that my experience could have helped them to avoid their bad experience. Likewise, if I received exceptional service or great prices from a business, that should be rewarded with referrals.
I also believe that those publications need to be factual & explanatory for both fairness to the business involved & for the writer's legal protection against defamation.

Tony C16

Maybe get an independent & documented assessment of the damage and try again with Bit_deals. That is, if said independant assessment backs your claims. I myself have never had problems with them.

Tony C16
Welcome to the wonderful world of being a non member and an outcast on this forum. I rarely enter discussions on here now even if someone asks a question and I know I could assist. Some members are very ???? not sure what you would call them? Take heart that others have been attacked over the years so just don’t worry about it. Obviously you had an issue and thought someone here could help. We all are not that stupid that one person’s experience with a company would put us off dealing with them, but it is nice to know others experiences. Best of luck. Kevin

Maybe at this point everyone should take a chill pill washed down with whatever happens to be your favourite beverage and also gulp down a few lungfuls of fresh air.

Regardless of who is having a bad hair day maybe use the "preview" button and have a read of what you have just written with an open mind.

Cheers
Pop

I would like to thank everyone who responded to my post.

It appears that there are a few log time members who think that they run the forum with there not so nice replies without reading and taking in what was trying to be relayed. . With there attitude towards a person that post for the first would certainly discourage people from becoming a financial member.

Thank goodness that the majority are not like this.

I would also like to point out that my experiences with caravans and caravan covers over a long period of time gives me the experience to know when a caravan cover is faulty. the false advertising on bit_deals web site that is clearly marked 3 years warranty no details saying that it is not covered against sun or rain should be removed or the full details included.

I also notice that none of the respondents have mentioned that they purchased a caravan cover from bit_deals and there experience with the covers.

So once again thank you all for your responses and if I decide to become a financial member I will post some photos which you can not as a visitor

Thanks Allan

Your very kind offer is extremely generous and if I accepted I can imagine the out cry from some of the others on this forum. If you had a contact I would be happy to email you the photos

May be a bit more info on my past just to show that I am a genuine person I have been very involved in the 4wd movement for many years I was the clubs trips coordinator for a few years lead trips across the Simpson desert have done the Gibb river road the Abandoned section of the Gunbarrel highway between Yulara and Wiluna done sections of the Canning recently been around Australia for the 3rd time and lead may trips in to the high country.
My wife was also the clubs secretary.
I have bought many items off the internet and had no problems all the feed back of me as a buyer is 100% positive this is the only time I have had a problem with a supplier.

Tony has emailed the photos to me as below:

Thanks Allan


Did not realise the affect that photos would have, has not been any post since you uploaded the photos re bit_deals positive or negative.


Kind Regards and thank you once again for your assistance

Tony

Looks like the surface has come off. Saw one that looked similar recently adn thats what had happened. Was only a couple of years old as well. He chucked it in the bin.

Tony has provided more photos for me to post...........

"Hi again Allan.
thought you may be interested in another photo of the cover after about 7 mm of rain last night. Also department of fair trading contacted me and said the response from bitdeals regarding the warranty was unbelievable.
Regards
Tony"