Warranty

Submitted: Wednesday, Apr 07, 2004 at 10:53
ThreadID: 11894 Views:1175 Replies:5 FollowUps:3
This Thread has been Archived
Hello everyone, i was just enquiring about warranty for a 2003 nissan patrol. i have just done 20,000km and my steering wheel leather has worn away quiet baddly, has this happened to anyones else patrol?

my dealer said it is wear and tear and does not come under warranty !!! i think this is a joke.
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Reply By: Leroy - Wednesday, Apr 07, 2004 at 11:04

Wednesday, Apr 07, 2004 at 11:04
id try another dealer!

Leroy
AnswerID: 53520

Reply By: GO_OFFROAD - Wednesday, Apr 07, 2004 at 11:09

Wednesday, Apr 07, 2004 at 11:09
Just keep moving up the nissan command chain until you get the correct answer ;-)
AnswerID: 53522

Reply By: madcow - Wednesday, Apr 07, 2004 at 12:43

Wednesday, Apr 07, 2004 at 12:43
Let us know how you go as I have a leather steering wheel on my 03 patrol also. I would not accept it is due to wear and tear after 20,000kms let alone 100,000kms. If the prduct is faulty it should be rectified. I would try ringing Nissan direct & quote what your dealer is telling you along with his name.
AnswerID: 53536

Follow Up By: Leroy - Wednesday, Apr 07, 2004 at 12:51

Wednesday, Apr 07, 2004 at 12:51
Atually I remember reading in the manual that if you are not happy with the service from a dealer there is a number to call Nissan on.

Leroy
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FollowupID: 315210

Reply By: mick - Wednesday, Apr 07, 2004 at 19:13

Wednesday, Apr 07, 2004 at 19:13
Brent,

I have a 2003 ST 3.0TD and have had a small problem with the steering wheel horn pad, the console cover and the ash trays, in that the paint is wearing without any misuse. The dealer has stated that the new colour is a bit lighter and instead of manufacturing new parts they simply sprayed over the old stock and now they face a problem because the paint ain't stickin.!

Since new I have had 4 console covers (new one yesterday) and they also replaced the horn pad assemlbly (over $1000 worth as it includes the airbag)
the dealer in sympathetic and will change then again if need be, he wants to take photos to send to Nissan to make them aware of the problemo.

Anyhow put that to your dealer. If no luck change dealer and make noise.

Good luck

Mick
AnswerID: 53584

Follow Up By: Brent.n - Wednesday, Apr 14, 2004 at 17:13

Wednesday, Apr 14, 2004 at 17:13
hey Mick, my dealer is maybe reconsidering they said a head at nissan need to come and check it, they only visit the dealers once a month.

is it possible to get your dealers name and number so i could have a chat and see if he could help me work this out. i dont want to go barking at the nissan heads yet.

Thanks for you help
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FollowupID: 315858

Follow Up By: mick - Sunday, Apr 25, 2004 at 10:53

Sunday, Apr 25, 2004 at 10:53
Hey Brent, Sorry about the delay, been away for 2 weeks. The Dealer is Morley Nissan in Perth.

Mick
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FollowupID: 317692

Reply By: Goona - Friday, Apr 09, 2004 at 16:05

Friday, Apr 09, 2004 at 16:05
Brent,

Sorry to hear your bad luck with the stearing wheel cover.

I have had a similar problem with a wheel shearing the wheeel studs compleatly off whilst doing 100km per hour and when I asked Nissan for warrenty their reply was "sorry this is well outside of our warrenty guidelines" not bad hey, and this was from the top. Used to allways drive Toyota's but thought i would give Nissan a go this time and when it come to cdrunch time no warrenty. No second guesses for what brand I will be purchasing next time.

All the best of luck with your claim.
Goona
AnswerID: 53776

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