Engels terrible customer service

Since purchasing my 40l engel fridge it has twice within 9months been back for repairs the first time just a few weeks after purchase, we did the Simpson desert and thanks to a non functioning fridge lost a good deal of our meat. The fridge is under waranty and was repaired in fact because of a "manufacturing fault a whole new compressor etc was put in, it was done promptly by the local repairer. Just a week ago it has done the same again the compressor is working but not cooling and this time I suggested to Engel (Adelaide) that they replace the fridge I was curtly told I would not expect a Rolls Royce replaced and therefore should not expect my fridge replaced, i was unlucky that I had two breakdowns but thats the breaks to which I replied you therefore build them to break down every nine months then. The local repairers tells me that he had asked engel to tell me the fridge would again be repaired and not replaced but engel have not bothered to contact me.

Seems to me engel are so confident of there good reputation they do not need to bother with keeping past customers happy and whats more dont care. I would suggest that engels are not as good as there reputation and would be interested how many other people experience problems with either the product or the rude customer service personel.