buying online Ebay

IF you ordered the right thing AND you tried to work it out with the seller, and then escalate to ebay, ebay WILL give you a refund if it wasn't as described.

However if you ordered the wrong thing then you are probably on your own and at the mercy of the seller.

Just like in a shop.

Just open a dispute.

I've had about 3 resolved, always in my favour & ebay doesn't seem to accept that it
s the buyers responsibility to return incorrectly supplied items at the buyers expense.

You would have received an email confirmation from Ebay with the order listed, Item ID, Transaction ID. That should clear up any confusion as to what was actually ordered and what you received. Have you got that to show the supplier and Ebay?

How did you pay for the item Credit card ,Paypal, direct Debit or what. Can make a difference as to how to get a refund.

As said you can check your order in " My Ebay" purchases. Its all there exactly what you bought so you can see who made the mistake.

Some ads have a generic item advertised, but it is up to the buyer to select from a few available options and specify the exact item you want from the advert.

I have never had a problem with eBay, things are generally cheap for a reason though.
With that in mind if it is a bigger ticket item I will buy locally as you can always take it back.

If you do have an issue, then sellers in general will try and work it through with you, if you try and work with them.
If you stuffed up, then take it on the chin, admit it and accept that you may have to pay some more for postage to sort it out. Going off and making accusations generally gets peoples backs up and more often than not is counterproductive.

http://www.coverupcaraccessories.com/shop/sheepskin.html

Try the above link. It may help you.

cheers

Ebay is becoming just like the trading post . Unrealistic expectations by a lot of sellers as to true worth . As far as online stores go well mistakes can happen but as you say it is in the sellers best interest to come to a amicable agreement . I always find it prudent to contact the seller direct to discuss specs and clarify what I intend to use it for/on . It costs a phone call but if you end up with the wrong thing at least you have a name when the blame game starts .
I shake my head when a business that deals on the net risks a bad reputation from those that so obviously frequent it .If you choose to use this medium to market your goods you have to have clear and concise communication and be willing to wear some extra costs in postage etc. After all one doesn't have to stand there physically spending an hour or more pointing out the pros and cons of what the consumer wants and end up having them go to bunnings cause " its cheaper there " !

Hi, we recently purchased a set of sheepskin seat covers from 4x4 direct, after having a lot of trouble with stores in nsw not being able to supply seat covers that fit the land cruiser , I rang 4x4 direct and they assured me that the fit would be good and if not I could return them , when I received the covers (fast postage) I was extremely pleased , the fit was perfect . I am really happy with the covers and service.
Cheers Judy and Laurie

What EXACTLY did you order, and what EXACTLY did you get?

If you still have both links as you say, posting them may help someone to help you.