Follow up on my thread RE: Standard of Australian Manufacture
Submitted: Friday, Aug 14, 2015 at 06:48
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Member - Peter M (QLD)
Good morning all
I recently posted a thread about water damage to my caravan floor by a badly installed overflow hose from my fridge.
1. I contacted my insurer, RACQ and submitted a claim based on the original response by the RACQ employee who took my call. He and his supervisor thought that it was covered by them. Yesterday they rejected the claim and said in their opinion it was a maintenance problem.
2. I was originally told by the repairer that to fix the problem was a major job which virtually meant the van had to be rebuilt from the floor up. This was incorrect.
3. The repairer was able to remove the fridge cut out the damaged floor underneath it and weld in two new supports to the chassis and replace the timber floor area. Total cost $1500.00
3. As part of the repair I had the repairer drill a hole through the new floor and position the overflow hose through it. The original manufacturer of the van simply placed the overflow hose under the fridge to allow the water to escape out through the front vent onto the vynal floor. A cheap and nasty way of doing it.
Any way even though I could have used the $1500 on more important stuff (like fuel or food) we are now getting ready to get back on the road fulltime.
Stay
well and stay safe
Regards
PeteM Qld
Reply By: mbw650 - Friday, Aug 14, 2015 at 19:05
Friday, Aug 14, 2015 at 19:05
Glad you managed to find a repairer that would find a solution that was affordable, the sad fact is even the "quality" vans are not what they seem. My wife is an aged care nurse and in the past 5 years, she has met so many retired people with broken dreams for retirement due to faults and appalling workmanship on so called quality manufacturers vans.
Price is no guarantee of quality either, there have been just as many heartbreaking stories about high priced vans as cheap ones. Lemon laws are no guarantee of quality, just a false sense of security as two people she talked to wanted a complete refund and van manufacturer counter claimed with depreciation while in customers care ( so much for refund, replace or repair laws ).
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