Thursday, May 26, 2016 at 14:33
Take no notice of any written or otherwise guarantee from these people or others in the van industry unless they are the top end type which only makes off road vans. Be careful even then as the caravan industry loves saying "All done to industry standards" which basically means whatever they can get away with under that pretty skin.
We have an off road pop top from one you mention and were constantly told by the agent when things went wrong (serious tyre scrubbing, steel 16" wheels so badly made they couldn't be balanced, pelmets dropping off, curtains with holes in, compliance/info plate falling off) that we had abused it by going off road....and never an answer from them (manufacturer) to our emails.
In the end I took action through consumer affairs WA and then the small claims court.
Got new shocks, 1 new tyre and they paid up for alignment and shock absorber testing, new wheels and balancing etc. New curtains came screwed up in a plastic rubbish bag which shows exactly what they thought of customers daring to complain.
And still the agents general manager said "I wouldn't have paid".
I've had threats from their solicitors but have ignored them and still show what I think of the agents with a customised wheel cover. :-))
All documented and copies of everything kept plus pics of wheels etc.
AlanH.
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869944