Article Comment: ExplorOz Traveller Feedback & FAQ
Submitted: Thursday, Jun 09, 2016 at 22:25
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Member - Rod D1 (WA)
I was downloading the 144k Pack East and got to 61/73 but it now stops with "problem during insert record code 6. I was able to download other map areas without problem. Continued using app and explored the settings options and changed to navigation as the startup screen. Now I've exited the app and when I start it again it comes up with a blank screen. Using Samsung Galaxy tab 2 7" Android V4.1.2
Reply By: ExplorOz Team - Michelle - Friday, Jun 10, 2016 at 10:35
Friday, Jun 10, 2016 at 10:35
There was an update published last night that you will find has automatically fixed both these issues Rod.
AnswerID:
601183
Follow Up By: Member - Rod D1 (WA) - Friday, Jun 10, 2016 at 17:14
Friday, Jun 10, 2016 at 17:14
Hi Michelle. I did an update around 8pm last night before this problem started and I checked for update just now and none were available
FollowupID:
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Follow Up By: ExplorOz Team - Michelle - Friday, Jun 10, 2016 at 18:44
Friday, Jun 10, 2016 at 18:44
Rod can you check the version number in the bottom of your
Home Page in the app says 1.6.15 that confirms if you have latest update we put in last night to address that issue.
FollowupID:
870553
Follow Up By: Member - Rod D1 (WA) - Friday, Jun 10, 2016 at 18:52
Friday, Jun 10, 2016 at 18:52
Michelle, unfortunately I can't get that far as after the initial
Exploroz Traveller splash page the screen goes white. I thin we need to solve this start up problem first before trying to find out about the map data issues.
FollowupID:
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Follow Up By: ExplorOz Team - Michelle - Friday, Jun 10, 2016 at 18:54
Friday, Jun 10, 2016 at 18:54
Ok you need to uninstall the app. Then reinstall. Check you have v1.6.15. YOu should be all good.
FollowupID:
870555