Article Review: ExplorOz Traveller App

Have downloaded to iPad mini.
When I try to download maps it crashes. Have plenty storage space
Thx margaret
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Reply By: ExplorOz Team - Michelle - Friday, Jun 10, 2016 at 16:20

Friday, Jun 10, 2016 at 16:20
If the download stops midway due to loss of internet etc, you can easily re-continue it will just pick up where it was up to. Remember you need location services enabled on this app too.
Michelle Martin
Marketing & Customer Support
I.T. Beyond Pty Ltd / ExplorOz

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AnswerID: 601192

Reply By: Member - marg-rich - Friday, Jun 10, 2016 at 16:39

Friday, Jun 10, 2016 at 16:39
Some details have downloaded places / done. Trek / done
Base pack says download /. Extract. /. Reading. Drops out

Internet ok. Drops out same place every time

Any suggestions. Thx. Margaret
AnswerID: 601196

Follow Up By: ExplorOz Team - Michelle - Friday, Jun 10, 2016 at 18:37

Friday, Jun 10, 2016 at 18:37
Ok we have discovered that some people have not accepted one of the iOS settings permissions that asks you to "allow app to access your location when it’s not running”. If you don't this is the problem. Whilst our app doesn't actually access your location when its not running, this is a quirk of the iOS permissions and for some reason crashes out when you try to open a map because it is looking for your position and believes you have overridden location services.

So look for that, and see how you go.
Michelle Martin
Marketing & Customer Support
I.T. Beyond Pty Ltd / ExplorOz

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FollowupID: 870551

Follow Up By: Member - marg-rich - Saturday, Jun 11, 2016 at 09:40

Saturday, Jun 11, 2016 at 09:40
Still crashes loading base maps
Thx
Margaret
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FollowupID: 870573

Follow Up By: Member - marg-rich - Saturday, Jun 11, 2016 at 11:39

Saturday, Jun 11, 2016 at 11:39
Any ideas on why iPad mini not allowing Bae maps to download
We are of on a trip next week and trying to sort this now.
Going on gunbarrell. To canning stock route tanami back yo Alice springs.

Thx. Margaret
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FollowupID: 870578

Follow Up By: ExplorOz Team - Michelle - Saturday, Jun 11, 2016 at 15:55

Saturday, Jun 11, 2016 at 15:55
David has responded to your duplicated question posted on the Feedback & FAQ page just now.
Michelle Martin
Marketing & Customer Support
I.T. Beyond Pty Ltd / ExplorOz

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FollowupID: 870588

Follow Up By: Member - marg-rich - Sunday, Jun 12, 2016 at 09:04

Sunday, Jun 12, 2016 at 09:04
Ahhhhh
Have deleted and reinstalled. Answer yes to location question.
Still will not load base pack and crashes
So frustrating. And ready to give up
There must be a reason and I an not be only person with this problem
My ph us 0249828623
Would like to get it going
Margaret
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FollowupID: 870618

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