Sunday, Jun 12, 2016 at 12:41
Margaret,
Firstly sorry you are having some troubles with this, we will solve it.
The first step I would like to take is to Delete the Maps Database and see if we can start it up again. To do this boot the app and go into settings user the cog icon in the upper RHS of the
home screen. Then at the bottom of the screen select Advanced. On the advanced screen select "Clear Maps DB" and confirm this on the next pop up that appears. Then close the app (double touch
home bottom andn swipe the app up and away). Then open it again and try the download.
If this fails then I would suggest we try a re-install - to do this close the app again as above. Then press and hold the app icon on the iPad menu screen until the icons all start to wobble. Then press on the "X" in the apps icon. This will remove it from your machine. Then jump into the App Store and download it again please. When installed open up - enter your account settings and then Data Manager install
Places &
Treks and Base Map - do not worry about any other maps or settings at this point, we need to ensure it is working before you do anything else.
Please give the above a go and report back to me with the progress in this post.
David
FollowupID:
870634