Monday, Oct 03, 2016 at 10:22
We had exactly that problem on a new van with independent
suspension. Got no back-up from the dealer or maker so had to do all tests ourselves. Eventually after Consumer Affairs mild action got 1 new tyre and shocks from the maker/dealer after tests showed shock was much weaker on the nearside.
Didn't fix it entirely though. Had the wheels checked for balance and 2 were so badly out of alignment they couldn't be balanced at all.
Dealer response was "Get out of my yard, you've abused the van, you've been off road" !!!!
So much for the off road description.
Got a short report from the tyre bloke about the problem: no damage apart from gravel rash to any wheel. Probably welding of hub to outer pulled them out of line.
Back to consumer affairs, they were scared of upsetting an "icon of the industry" ......recommended small claims court action. This we did and maker coughed up immediately all costs involved in finding the prob. (cheap nasty wheels from you know where) and all other costs, fitting and balancing etc.
Dealer advised...."We wouldn't have paid" !
What an attitude from a dealer who we've bought 3 new RVs from, 2 of which were from the same
Melbourne maker.
Back to topic.... first get those wheels checked.
Hope this helps.
AlanTH
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