13,1300 or 1800 from Satphone?
Submitted: Saturday, Jun 03, 2017 at 20:19
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Shaker
I recently had an emergency where I needed to call one of the above numbers from a Satphone. Nobody could work out how to do it including some Origin Energy workers who stopped to render assistance with their own Satphone. So there we were with 2 Satphones & unable to call for assistance.
To be honest, maybe it was something that I should have thought of earlier, but I didn't.
Reply By: Frank P (NSW) - Saturday, Jun 03, 2017 at 20:53
Saturday, Jun 03, 2017 at 20:53
You don't say who your satphone provider is.
Some make your satphone connection appear to the system as a domestic mobile. Others make it appear as an international connection.
If the latter, 13, 1300 and 1800 numbers don't work because they assume a domestic connection . But they all have equivalent "normal" phone numbers. You need to find out what those normal numbers are from those businesses and use them, probably in international format, on your satphone.
Eg, my credit card has on the back of it a 1800 number for queries from within Australia, and along side that a normal number for access from overseas.
Cheers
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Follow Up By: Steve in Kakadu - Sunday, Jun 04, 2017 at 11:05
Sunday, Jun 04, 2017 at 11:05
It is up to the owner of the 13, 1300 or 1800 numbers, who can ring them.
If the owners of those allow international, interstate, mobile or sat phone numbers, then it doesn't matter what you use to ring them they should go through.
I had a 1300 and a 1800 number with my business and I only allowed local and mobile numbers on my 1800 number and interstate and mobile on my 1300.
Steve.
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Reply By: JAX W - Sunday, Jun 04, 2017 at 16:10
Sunday, Jun 04, 2017 at 16:10
We have an Iridium Sat Phone on the Telstra network.
We were stranded on the Nullabor 80km east of the WA/
SA border. We were towing our caravan and the tow vehicle was immobilised with a problem.
I tried calling NRMA (we are from NSW) using their 13 11 22 number. It is the ONLY number listed on Member Card. The Sat Phone would not connect, despite many attempts. We called our son and had him pass on out Sat Phone number to NRMA and then they called us. After making contact that way, NRMA gave us another number to call. Needless to say, I can't remember that number now.
Our Sat Phone has Emergency Phone numbers programmed in to it now, for such an emergency as this.
Regards, Jack
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Reply By: Motherhen - Sunday, Jun 04, 2017 at 22:56
Sunday, Jun 04, 2017 at 22:56
It is up to the person paying the bill. 13 and 1800 calls are not provided free by the carrier, but the bill paid by the business as a 'reverse charge' call. Many do not want to pay for irrelevant international call charges, and satellite phones are mostly international networks.
Which number were you calling Shaker? The state motoring organisations assure me that the all states number of 131111 can be called from a satellite phone, but depending on your network, may need the Australian international code.
Police and SES 131 numbers are not available from satellite phones.
Most Royal Flying Doctor numbers are standard numbers so will work from your satellite phone, but where a 1800 number applies (eg Western Australia) there is an alternative number to call from a satellite phone.
I have not checked this is all up to date recently, so I welcome news of any changes that many have recently occurred.
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Follow Up By: Shaker - Sunday, Jun 04, 2017 at 23:04
Sunday, Jun 04, 2017 at 23:04
From memory it was 1800 333300, RACV Roadside Assistance.
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