13,1300 or 1800 from Satphone?

Submitted: Saturday, Jun 03, 2017 at 20:19
ThreadID: 135011 Views:2152 Replies:10 FollowUps:8
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I recently had an emergency where I needed to call one of the above numbers from a Satphone. Nobody could work out how to do it including some Origin Energy workers who stopped to render assistance with their own Satphone. So there we were with 2 Satphones & unable to call for assistance.
To be honest, maybe it was something that I should have thought of earlier, but I didn't.

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Reply By: Idler Chris - Saturday, Jun 03, 2017 at 20:50

Saturday, Jun 03, 2017 at 20:50
A bit hard to answer without knowing the phone and carrier details.
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Reply By: Frank P (NSW) - Saturday, Jun 03, 2017 at 20:53

Saturday, Jun 03, 2017 at 20:53
You don't say who your satphone provider is.

Some make your satphone connection appear to the system as a domestic mobile. Others make it appear as an international connection.

If the latter, 13, 1300 and 1800 numbers don't work because they assume a domestic connection . But they all have equivalent "normal" phone numbers. You need to find out what those normal numbers are from those businesses and use them, probably in international format, on your satphone.

Eg, my credit card has on the back of it a 1800 number for queries from within Australia, and along side that a normal number for access from overseas.

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Follow Up By: Steve in Kakadu - Sunday, Jun 04, 2017 at 11:05

Sunday, Jun 04, 2017 at 11:05
It is up to the owner of the 13, 1300 or 1800 numbers, who can ring them.

If the owners of those allow international, interstate, mobile or sat phone numbers, then it doesn't matter what you use to ring them they should go through.

I had a 1300 and a 1800 number with my business and I only allowed local and mobile numbers on my 1800 number and interstate and mobile on my 1300.

Steve.
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Reply By: Shaker - Saturday, Jun 03, 2017 at 21:53

Saturday, Jun 03, 2017 at 21:53
Sorry, it's an Iridium.
I couldn't think of any way of finding their "normal" numbers

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Reply By: Triggy - Saturday, Jun 03, 2017 at 22:59

Saturday, Jun 03, 2017 at 22:59
Out of curiousity how did you go re the emergency if you couldn't get through on those numbers?
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Follow Up By: Shaker - Saturday, Jun 03, 2017 at 23:15

Saturday, Jun 03, 2017 at 23:15
In the end one of the Origin Energy workers said to use the "red radio", which was a hand held & looked like a normal uhf radio, they said it patches into the phone network. So they dialled the 13 number & sure enough it went straight through.
Hopefully this thread will be a warning to others to make sure that they have normal phone numbers.
I will be contacting the RACV about this problem.
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Follow Up By: Triggy - Saturday, Jun 03, 2017 at 23:27

Saturday, Jun 03, 2017 at 23:27
Thanks for heads up Shaker re this ph number scenario. Will make sure I have normal numbers for emergency contacts.
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Follow Up By: Member - Howard (ACT) - Sunday, Jun 04, 2017 at 19:04

Sunday, Jun 04, 2017 at 19:04
Had the same problem about 5 years ago trying to call the NRMA from my satphone
Made enquiries to them later
first time they told me they accepted calls from sat phones but I was able to convince them that only applied to sat phones with aust molile prefix,
I then requested they provide me with the termination number ie direct number for the road service option on the 13 service. they refused outright to do this
later they advised me just to call the switchboard number
-only problem was that if after hours their switchboard number wasnt answered manually and didnt have an option for diversion to road service because they expected you to use 13 number for road service.
after 18 months of lobbying including direct to general manager they finally modified the switchbord menu options to provide that diversion so all good in the long run.
cheers howard
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Reply By: Member - Boobook - Sunday, Jun 04, 2017 at 07:06

Sunday, Jun 04, 2017 at 07:06
+61 1300xxxx
+61 1800xxxx
+61 13xxxx
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Follow Up By: Shaker - Sunday, Jun 04, 2017 at 08:44

Sunday, Jun 04, 2017 at 08:44
We tried that!
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Follow Up By: Member - Boobook - Sunday, Jun 04, 2017 at 10:59

Sunday, Jun 04, 2017 at 10:59
Interesting. I have done it a few times, I was even surprised that it worked the first time.
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Reply By: Member - pedro1 - Sunday, Jun 04, 2017 at 10:14

Sunday, Jun 04, 2017 at 10:14
The issue is the 1800 & 1300 exchange is interpreting which locality you are calling from so it can switch you to a local number, the problem is the satellite phone is exactly like an overseas phone, so the system can't fiqure out which region to switch the call to. Hence you need to use the normal state based number
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Follow Up By: Member - Boobook - Sunday, Jun 04, 2017 at 10:58

Sunday, Jun 04, 2017 at 10:58
Not sure about other providers, but Iridium knows which area you are in. For example you can dial a Melbourne number without 03 and it will call Melbourne.

It divides Australia into about 20 areas.

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Reply By: JAX W - Sunday, Jun 04, 2017 at 16:10

Sunday, Jun 04, 2017 at 16:10
We have an Iridium Sat Phone on the Telstra network.

We were stranded on the Nullabor 80km east of the WA/SA border. We were towing our caravan and the tow vehicle was immobilised with a problem.

I tried calling NRMA (we are from NSW) using their 13 11 22 number. It is the ONLY number listed on Member Card. The Sat Phone would not connect, despite many attempts. We called our son and had him pass on out Sat Phone number to NRMA and then they called us. After making contact that way, NRMA gave us another number to call. Needless to say, I can't remember that number now.

Our Sat Phone has Emergency Phone numbers programmed in to it now, for such an emergency as this.

Regards, Jack
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Reply By: Idler Chris - Sunday, Jun 04, 2017 at 19:12

Sunday, Jun 04, 2017 at 19:12
If you ring RACV Head Office number 03 9720 2211 option 1 is roadside service.
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Reply By: Motherhen - Sunday, Jun 04, 2017 at 22:56

Sunday, Jun 04, 2017 at 22:56
It is up to the person paying the bill. 13 and 1800 calls are not provided free by the carrier, but the bill paid by the business as a 'reverse charge' call. Many do not want to pay for irrelevant international call charges, and satellite phones are mostly international networks.

Which number were you calling Shaker? The state motoring organisations assure me that the all states number of 131111 can be called from a satellite phone, but depending on your network, may need the Australian international code.

Police and SES 131 numbers are not available from satellite phones.

Most Royal Flying Doctor numbers are standard numbers so will work from your satellite phone, but where a 1800 number applies (eg Western Australia) there is an alternative number to call from a satellite phone.

I have not checked this is all up to date recently, so I welcome news of any changes that many have recently occurred.
Motherhen

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Follow Up By: Shaker - Sunday, Jun 04, 2017 at 23:04

Sunday, Jun 04, 2017 at 23:04
From memory it was 1800 333300, RACV Roadside Assistance.

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Reply By: Motherhen - Sunday, Jun 04, 2017 at 23:08

Sunday, Jun 04, 2017 at 23:08
131111 should work as all state RACs or state equivalents are networked through this one number Australia wide.

Motherhen

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