Good Aussie service.
Submitted: Monday, Jul 24, 2017 at 18:59
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IvanTheTerrible
With so many people banging on about poor service I thought I'd post something good.
About 3 months ago as we were about to leave for the Canning we noticed that our 18 month old Evakool Glacier fridge/freezer had given up the ghost. When we returned we sent it off to the repair agent only to find out it had lost it's gas and wasn't repairable. The agent said this was the first Evakool he'd seen do this. He reminded us that Evakool does have a two year warranty and put a claim in, that after a bit of mucking around finding proof of purchase, was promptly approved.
Today this arrived.
Now this is the updated model with twin doors and WIFI so it can be monitored from my phone but to top it off we found a little extra when we opened it.
A free cover. :)
Reply By: CSeaJay - Tuesday, Jul 25, 2017 at 13:59
Tuesday, Jul 25, 2017 at 13:59
Great service, it is this sort of news that gives me confidence in the product - yes I have one and very happy with it
These days I look to aftersales service records before buying - whether it is a trailer, fridge, BMS, etc. Had excellent pre-and-post service from Redarc as
well - another proud Aussie company
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