Mitsubishi Challenger - Follow up

Submitted: Wednesday, Dec 20, 2017 at 20:50
ThreadID: 136007 Views:1876 Replies:4 FollowUps:0
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Last week I posted problems arising during the 30000 km service of my Challenger (thread 135976). I got the car back yesterday and all appears to be good. We came to an agreement regarding costs with Mitsubishi covering all cost relating to the timing belt issue, head removal/replacement, parts including a new timing belt, inspection/checks etc and labour. I paid a discounted price for parts required for the service only, Mitsubishi covered the labour costs. They also gave me the next service free of charge. I have also got a report detailing the issue and the repair. I also pushed for an extension of the warranty for the engine but was declined, they considered that, as I was 2 years into an 8 year warranty (5 years plus 3 years extended), there was sufficient warranty left to cover any future issues. Overall I am happy with the result, I am not happy that this happened in the first place and that Mitsibishi would, not admit fault although I am convinced that they know, ie mechanic stuffup. At least I have my car back in one piece and all appears to be good. My next task is to source a good diesel mechanic.
Merry Christmas and a Happy New Year to all.
Regards Phil
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Reply By: Phil - Wednesday, Dec 20, 2017 at 20:56

Wednesday, Dec 20, 2017 at 20:56
Forgot to mention, no damage was found.
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Reply By: Member - Blue M - Wednesday, Dec 20, 2017 at 22:10

Wednesday, Dec 20, 2017 at 22:10
Good to see that you got an outcome you are both happy with, and did not turn into something ugly.
Cheers
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Reply By: Member - Odog - Thursday, Dec 21, 2017 at 09:08

Thursday, Dec 21, 2017 at 09:08
Glad you got it all sorted, and your happy with the results to an extent.. all the best for the season.. cheers
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Reply By: Member - Tony H (touring oz) - Thursday, Dec 21, 2017 at 14:50

Thursday, Dec 21, 2017 at 14:50
Good news Phil,
Good to hear follow up on your dramas, it does strike me as funny how they won’t admit liability but yet there is no charge for labour and parts with an extra service thrown in for ‘free’.
Stay safe and have a great Christmas
Insanity doesnt run in my family.... it gallops!

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