Please check your ExplorOz account

Submitted: Thursday, May 31, 2018 at 18:08
ThreadID: 136788 Views:1070 Replies:5 FollowUps:4
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Folks, for a couple of weeks I've been assisting an awful lot of people having issues with their account suddenly not working as it should and upon investigation I would find that they had created new visitor accounts with the same email address that meant their original account was disabled. I've fixed the issue for everyone that has contacted me but I'm concerned that some of you might still be affected and not realise.

So to check this for yourself - press the Account button at the top right of the site - and check your account details. If the account type or user id is wrong, then you can contact me and I'll assist (will be tomorrow). Or you can go into Edit Account and use the Delete Profile button to remove the problem.

This issue is that if you have registered any new accounts with the same email address as your original account, they will have disabled your original account whether Member or Visitor. But once any additional new profiles have been removed, your original account will appear again.

We will accept the blame for this problem - we found a button link error that may have sent some people to a registration screen instead of a login screen but we've fixed that now. Very sorry to anyone messed up by this but it's easily solved as outlined above.
Michelle Martin
Customer Support - ExplorOz & ExplorOz Traveller

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Reply By: IvanTheTerrible - Thursday, May 31, 2018 at 20:02

Thursday, May 31, 2018 at 20:02
I almost did this when I purchased the ExplorOz app. The problem I had is that when I entered my email and password nothing happened. No error message no nothing so I assumed I had to create a new account to use the app. Turns out I had put a comma instead of a full stop in my email address but with no error message I didn't know. "Incorrect email or Password" message would have saved me 15 minutes of confusion.
AnswerID: 619268

Reply By: skulldug - Thursday, May 31, 2018 at 21:35

Thursday, May 31, 2018 at 21:35
Michelle,

No problem here. You are doing much, much better than NAB!

Skull
AnswerID: 619270

Reply By: Allan B (Sunshine Coast) - Friday, Jun 01, 2018 at 16:30

Friday, Jun 01, 2018 at 16:30
.

I get very nervous when I get messages asking me to "Check your account".

Who is this "Michelle"?

Cheers
Allan

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AnswerID: 619286

Follow Up By: ExplorOz Team - Michelle - Friday, Jun 01, 2018 at 16:37

Friday, Jun 01, 2018 at 16:37
Me - Allan it's all good. I can see your account is all good so nothing for you to do.
Michelle Martin
Customer Support - ExplorOz & ExplorOz Traveller

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0
FollowupID: 891534

Follow Up By: Allan B (Sunshine Coast) - Friday, Jun 01, 2018 at 16:43

Friday, Jun 01, 2018 at 16:43
.

Mine was a "LOL" post Michelle!!!

You need some rest and relaxation...........?







Cheers
Allan

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FollowupID: 891536

Follow Up By: ExplorOz Team - Michelle - Friday, Jun 01, 2018 at 16:46

Friday, Jun 01, 2018 at 16:46
I did suspect so...
Michelle Martin
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Reply By: RobynR4 - Saturday, Jun 02, 2018 at 09:01

Saturday, Jun 02, 2018 at 09:01
I thought I was doing something wrong when I saw that a week or so ago...I'm reading myself as a visitor with no membership expiring (?!) and when I tried to fix it, it still says I'm a visitor...what am I not clicking on?!
Thanks!!
:)
AnswerID: 619297

Follow Up By: ExplorOz Team - Michelle - Tuesday, Jun 05, 2018 at 14:01

Tuesday, Jun 05, 2018 at 14:01
Robyn,
Just keep deleting profiles and checking the type of account - eventually you will delete all the Visitor profiles and find your Member one at the bottom.
Michelle Martin
Customer Support - ExplorOz & ExplorOz Traveller

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FollowupID: 891619

Reply By: Members Pa & Ma. - Sunday, Jun 03, 2018 at 16:28

Sunday, Jun 03, 2018 at 16:28
Thank you Michelle,
I didn't dare try mine again until today, after I saw your note.
Lucky I did. Thanks for telling us. I feel much better now, we oldies aren't all well versed in computer but some of us do get a bit lost.
You handled my query with patience & that made all the difference.

Take care, safe travels. Ma.
Pa,Ma&Gus
Life, to us isn't about how fast we can run but how well we can bounce.




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