Redarc tow pro elite v2 recall for late 2018 units

Submitted: Thursday, Jan 24, 2019 at 11:19
ThreadID: 137706 Views:1453 Replies:4 FollowUps:2
This Thread has been Archived
Visit

www.redarc.com.au/recall-notice

A few units may have a fault
Check your serial number and organise a replacement with redarc if needed.

Safe travels and stay cool
Mike
Back Expand Un-Read 2 Moderator

Reply By: Rob A2 - Thursday, Jan 24, 2019 at 13:02

Thursday, Jan 24, 2019 at 13:02
https://www.redarc.com.au/Content/Images/uploaded/Product%20Recall%20Notice%20FINAL.pdf

The link above gives you all you need to know. So please read it before contacting REDARC as not all units are affected. It's only a small number sold between 1 Sep 18 and 21 Jan 19.

You will need to have the serial number of your unit on hand when you call REDARC so they can verify if it is effected. But the recall notice also advises you can go back to your installer for a remedy as well.

A cut and paste directly from the above link to explain the issue and clearly from that it is not a production matter as I read it

"Defect – Where the installation has not been carried out in accordance with the product manual, using dedicated wiring from a single battery supply, there is potential at any time for no trailer brake output indicated by a flashing yellow/red warning lamp."

Hope that makes it clearer

Rob
AnswerID: 623369

Follow Up By: qldcamper - Thursday, Jan 24, 2019 at 17:10

Thursday, Jan 24, 2019 at 17:10
The reason seems a bit vague, if its caused by incorrect installation then they wouldnt be recalling the units.
Seems there might be a bit of a cover up.
Took tekonsha about 6 months before they admitted they had a problem with the old grey label voyager units.
1
FollowupID: 896573

Follow Up By: braggy - Friday, Jan 25, 2019 at 07:48

Friday, Jan 25, 2019 at 07:48
Yep, only recently made units affected, maybe a change of manufacture process / design, that wasn't tested thoroughly enough before release.


Noticed they have released a new V3 model.
0
FollowupID: 896576

Reply By: Member - shane r1 - Thursday, Jan 24, 2019 at 16:31

Thursday, Jan 24, 2019 at 16:31
G’day
I copied and pasted cruza25’s link and that comes up with a serial no list, as well as a serial no search function.
I’ve got one I’ll be checking when I get home
Thanks for the info Mike
Cheers Shane
AnswerID: 623371

Reply By: ExplorOz Team - Michelle - Thursday, Jan 24, 2019 at 18:16

Thursday, Jan 24, 2019 at 18:16
Hey Mike as a Member I thought you might find this info useful for future posts...when posting a link, use the button below the box where you are typing to ensure the link is activated for people to follow. Just typing a link won't ever work here.
Michelle Martin
Customer Support - ExplorOz & ExplorOz Traveller

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AnswerID: 623372

Reply By: Member - shane r1 - Thursday, Jan 24, 2019 at 21:25

Thursday, Jan 24, 2019 at 21:25
Redarc recall with serial nos
Try this one
AnswerID: 623377

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