Moving Traveller App to another device

Submitted: Friday, Jan 08, 2021 at 21:06

ThreadID: 140957 Views:5600 Replies:2 FollowUps:3

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ExplorOz Traveller

The Traveller app (made by ExplorOz) provides maps, tracking and navigation for use anywhere in Australia. Find out more by expanding the headings below.

Member - Heiner B (INT)

Hi there,

I bought a new Android-device and would like to install my Traveller-App.
The old device will be cleared completly.

How do I do this?

kind regards
Heiner

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Reply By: ExplorOz Team - Michelle - Friday, Jan 08, 2021 at 21:09

Friday, Jan 08, 2021 at 21:09

Please refer to the No.1 question at top of FAQ section on the ExplorOz Traveller webpage.

Michelle Martin
Marketing & Customer Support
I.T. Beyond Pty Ltd / ExplorOz

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Follow Up By: TrevorDavid - Saturday, Jan 09, 2021 at 07:48

Saturday, Jan 09, 2021 at 07:48

Hi Heather

Is your existing device Android as well? If so I don't think you will need to purchase the App again. Should only need to purchase again if you are going from one platform to another.

Im an I.O.S user so cant help any further than that, Im sure other Android user's will

Regards

TrevorDavid

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Follow Up By: Member - pedro1 - Sunday, Jan 10, 2021 at 01:19

Sunday, Jan 10, 2021 at 01:19

Michelle, no FAQ on that link

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Follow Up By: ExplorOz Team - Michelle - Sunday, Jan 10, 2021 at 01:45

Sunday, Jan 10, 2021 at 01:45

Link to the ExplorOz Traveller webpage

To put app on any device, regardless of any prior purchase you must download from an app store.

Michelle Martin
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Reply By: Frank P (NSW) - Saturday, Jan 16, 2021 at 14:37

Saturday, Jan 16, 2021 at 14:37

If your old device is Android you won't have to pay for it again, and you won't have to delete it from your old device.

Just go to Google's Playstore and install it on your new device. You will have to download the maps to your new device.

If your old device was not Android (ie, Windows or Apple) then you will have to purchase again.