Tracking query for the experts

Submitted: Sunday, Mar 07, 2021 at 14:43
ThreadID: 141204 Views:4803 Replies:3 FollowUps:6
This Thread has been Archived
When tracking and then go to the view tracking page, there is only a blue screen. No map or track.
Can someone please enlighten me to what we have missed or done wrong. Judy has read the manual but cannot find anything that could cause this problem. Thanks
location - Warragul -Victoria
life is too short, so out and about enjoy

Lifetime Member
My Profile  My Position  Send Message

Back Expand Un-Read 0 Moderator

Reply By: Member - FSH00 - Sunday, Mar 07, 2021 at 21:46

Sunday, Mar 07, 2021 at 21:46
Hi, I had the same thing with traveller app last night, had to update app and shut down then restart iPad ?? now working fine.
Work to live don’t live to work

Member
My Profile  Send Message

AnswerID: 635451

Follow Up By: GarryR - Monday, Mar 08, 2021 at 09:16

Monday, Mar 08, 2021 at 09:16
Yes we have already updated and downloaded maps in explore traveller. Judy has turned off iPads x 2 and rebooted. Made no difference thanks
location - Warragul -Victoria
life is too short, so out and about enjoy

Lifetime Member
My Profile  My Position  Send Message

0
FollowupID: 913036

Follow Up By: GarryR - Monday, Mar 08, 2021 at 12:31

Monday, Mar 08, 2021 at 12:31
Thanks FSH000, contacted Michelle and received response. Only works when you sync and online. Problem solved. Tried to pick a few brains before worrying Michelle. Once again thanks
location - Warragul -Victoria
life is too short, so out and about enjoy

Lifetime Member
My Profile  My Position  Send Message

1
FollowupID: 913041

Reply By: Nomadic Navara - Monday, Mar 08, 2021 at 08:10

Monday, Mar 08, 2021 at 08:10
Your question is as clear as med. What device or programme are you using. Suggest you start again and put in full details.
PeterD
Retired radio and electronics technician

Lifetime Member
My Profile  Send Message

AnswerID: 635452

Follow Up By: GarryR - Monday, Mar 08, 2021 at 09:21

Monday, Mar 08, 2021 at 09:21
Sorry about that. We are running 2x iPads. E
We have updated 2019 version of traveller and just downloaded extra maps. Judy has turned off both iPads and rebooted. When she goes to view tracking, she still gets a blue screen. We are not sure why , and are now stumped to overcome problem. Judy has followed the manual to no avail. Thanks Garry
location - Warragul -Victoria
life is too short, so out and about enjoy

Lifetime Member
My Profile  My Position  Send Message

0
FollowupID: 913037

Reply By: Member - McLaren3030 - Monday, Mar 08, 2021 at 09:22

Monday, Mar 08, 2021 at 09:22
Hi Garryr,

Have you sent a request to the help desk? I am sure David or Michelle would be able to help you sort through the issue.

Macca.
Macca.

Lifetime Member
My Profile  My Position  Send Message

AnswerID: 635453

Follow Up By: GarryR - Monday, Mar 08, 2021 at 09:45

Monday, Mar 08, 2021 at 09:45
Thanks Macca. No I have not sent a message to the help desk yet, as I thought it may be a simple fix, as we have overlooked something. I didn’t want to annoy them at this stage if someone had similar problem and a simple solution. We may have to contact them later as we are on the boat currently heading for tassie. Thanks
location - Warragul -Victoria
life is too short, so out and about enjoy

Lifetime Member
My Profile  My Position  Send Message

2
FollowupID: 913039

Follow Up By: GarryR - Monday, Mar 08, 2021 at 12:28

Monday, Mar 08, 2021 at 12:28
Thanks Macca. Sent msg to Michelle and got response. Only avail when you sync and online.
location - Warragul -Victoria
life is too short, so out and about enjoy

Lifetime Member
My Profile  My Position  Send Message

1
FollowupID: 913040

Follow Up By: Member - McLaren3030 - Monday, Mar 08, 2021 at 13:47

Monday, Mar 08, 2021 at 13:47
Glad you were able to get the correct answer.

Macca.
Macca.

Lifetime Member
My Profile  My Position  Send Message

0
FollowupID: 913042

Sponsored Links

Popular Products (9)