traveller update - not working?

Submitted: Friday, Apr 30, 2021 at 08:51
ThreadID: 141630 Views:653 Replies:9 FollowUps:1
G'day all, just trying to update my system & "login check failed" shows, I checked in & user account says I am logged in, what can I do now to update? thanks... also how do I setup to record the rest of my trip to save? thanks again. (as an 80 year old I notice now it takes me an hour & half to watch 60 minutes!)
"the only thing constant in my life is change"




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Reply By: Member - wicket - Friday, Apr 30, 2021 at 08:55

Friday, Apr 30, 2021 at 08:55
Make sure your password and email address both match on the exploroz site and the traveller app.
AnswerID: 636201

Follow Up By: aussiedingo (River Rina) - Friday, Apr 30, 2021 at 09:09

Friday, Apr 30, 2021 at 09:09
Thanks, I have the app. open on my tablet & it says I am logged in.
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Reply By: aussiedingo (River Rina) - Friday, Apr 30, 2021 at 09:18

Friday, Apr 30, 2021 at 09:18
Showing "Error: login check failed" but it won't let me "log off"?
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AnswerID: 636202

Reply By: Member - Duncan2H - Friday, Apr 30, 2021 at 09:27

Friday, Apr 30, 2021 at 09:27
Have you killed and restarted the App?
AnswerID: 636203

Reply By: aussiedingo (River Rina) - Friday, Apr 30, 2021 at 09:37

Friday, Apr 30, 2021 at 09:37
thanks, app. won't let me log off, even after re booting tablet , app is still showing me as logged on
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AnswerID: 636204

Reply By: Frank P (NSW) - Friday, Apr 30, 2021 at 10:05

Friday, Apr 30, 2021 at 10:05
Are you using exactly the same account to log into Traveller as you use here on the forum? Correct spelling? No typos? Password correct?
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AnswerID: 636206

Reply By: aussiedingo (River Rina) - Friday, Apr 30, 2021 at 10:40

Friday, Apr 30, 2021 at 10:40
Thanks, yes, exactly the same as it shows in "my account" but it won't let me log off to re enter..
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Reply By: Member - wicket - Friday, Apr 30, 2021 at 13:16

Friday, Apr 30, 2021 at 13:16
Time to head over to the Help Desk. https://itbeyond.atlassian.net/servicedesk/customer/portal/2
AnswerID: 636209

Reply By: Member - McLaren3030 - Friday, Apr 30, 2021 at 21:18

Friday, Apr 30, 2021 at 21:18
Hi assiedingo,

These type of questions are best directed to the Help Desk.

Macca.
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AnswerID: 636212

Reply By: aussiedingo (River Rina) - Wednesday, May 05, 2021 at 08:58

Wednesday, May 05, 2021 at 08:58
All good now! My old tablet was the problem! thanks to everyone for your help/advice
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AnswerID: 636249

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