ExplorOz Sync
Submitted: Sunday, Dec 05, 2021 at 17:45
ThreadID:
142940
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4081
Replies:
7
FollowUps:
10
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Denmark Traveller
I have added some photos to personal
places in
ExplorOz Traveller. They are not synching and therefore saving to the place. Won’t synch on wifi connection at
home nor via Telstra data on the SIM in my iPad. Is there a way to make the data sync?
Reply By: Member - wicket - Sunday, Dec 05, 2021 at 21:24
Sunday, Dec 05, 2021 at 21:24
Works ok on my ipad, are you using the correct procedure ? Once you have created the place tap on its map icon then tap SHOW now you will see Add Photo tap on it and select the photo from your photos app then Done , that should do it. Make sure you’re using your offline maps.
AnswerID:
638776
Follow Up By: Denmark Traveller - Sunday, Dec 05, 2021 at 23:36
Sunday, Dec 05, 2021 at 23:36
Doing exactly that. Photos show a red circle ( two arrows) and then when you tap on the photo it opens up and says Synch pending in red on the top left.
Screen shot showing Synch Pending message
FollowupID:
917534
Reply By: Allan B (Sunshine Coast) - Sunday, Dec 05, 2021 at 21:52
Sunday, Dec 05, 2021 at 21:52
.
Wayne,
Are you by chance using Apple Safari as your browser?
AnswerID:
638777
Follow Up By: Denmark Traveller - Sunday, Dec 05, 2021 at 23:41
Sunday, Dec 05, 2021 at 23:41
Using the app on my iPad. Has always worked in the past. Although there was one place I created in July that hadn’t updated the photo.
Doing this on iPhone as
well. Have logged off and back in again. Still no change.
FollowupID:
917535
Reply By: Frank P (NSW) - Sunday, Dec 05, 2021 at 22:55
Sunday, Dec 05, 2021 at 22:55
And after you've uploaded, have you updated
Places and
Treks via data manager?
AnswerID:
638778
Follow Up By: Denmark Traveller - Sunday, Dec 05, 2021 at 23:44
Sunday, Dec 05, 2021 at 23:44
I have. That just downloads data doesn’t seem to upload photos.
FollowupID:
917536
Reply By: Denmark Traveller - Sunday, Dec 05, 2021 at 23:45
Sunday, Dec 05, 2021 at 23:45
Doesn’t seem to be synching at all. I edited a place name whilst using the app on iPad and it didn’t change when I opened the app on my phone. (Edit: it does now but photos still are waiting to sync. NBN is 100/40 so shouldn’t take long to upload)
I can create a new place and it uploads, goes from
orange to green. That updates now across devices.
AnswerID:
638779
Follow Up By: Denmark Traveller - Monday, Dec 06, 2021 at 00:22
Monday, Dec 06, 2021 at 00:22
Further to this, if I add the photos by editing my
places on the website then they upload properly. Seems they won’t go from my devices to the database but will come back from the database (internet) to the devices.
Could this be a Private Relay thing? I did try turning it off but it still didn’t work.
FollowupID:
917537
Follow Up By: Frank P (NSW) - Monday, Dec 06, 2021 at 12:11
Monday, Dec 06, 2021 at 12:11
Same with mine on Android. It's stuck on "Sync Pending".
FollowupID:
917540
Follow Up By: TrevorDavid - Monday, Dec 06, 2021 at 19:04
Monday, Dec 06, 2021 at 19:04
Been doing it for a little while now, just notified David.
Regards
TrevorDavid
FollowupID:
917541
Follow Up By: Denmark Traveller - Monday, Dec 06, 2021 at 19:59
Monday, Dec 06, 2021 at 19:59
Thanks for the
feedback. Was waiting to see if there was a fix before reporting it to the 'admin' team. Will wait and see if there is an update to fix this bug.
In the mean time I can upload photos through the web browser if necessary.
Thanks to everyone who has replied.
FollowupID:
917543
Follow Up By: ExplorOz Team - Michelle - Thursday, Dec 09, 2021 at 12:13
Thursday, Dec 09, 2021 at 12:13
Frank can you please contact me via email about your ability to duplicate this issue as we cannot find a single reproduceable case so i'd be very interested to see how you managed to duplicate it as a
test please.
FollowupID:
917554
Follow Up By: Frank P (NSW) - Wednesday, Dec 15, 2021 at 16:52
Wednesday, Dec 15, 2021 at 16:52
My issue was also resolved a few days ago. It turns out that if a photo upload fails the photo stays in the queue and blocks it, preventing subsequent uploads. My failed upload was months ago, though I didn't know it had failed because I didn't check to see if the upload was successful. So the blockage was there all that time and only became apparent when I tried a
test in response to
Denmark's report.
Thanks, Michelle, for the explanation and the fix.
FollowupID:
917607
Reply By: ExplorOz Team - Michelle - Tuesday, Dec 07, 2021 at 20:15
Tuesday, Dec 07, 2021 at 20:15
Wayne this is not an app specific bug because it is not occurring for all users, and not even specific to one platform and there is no common link between those that say they have experienced this.
I would suggest just close your app (full close swipe app away) and restart app. This will give the app a reboot. Then try again. If you still get an issue close the app down again and also close all other open apps. And then after that do a power off and restart your device. If the problem continues could you please raise a support ticket via the Help Desk.
AnswerID:
638785
Follow Up By: Denmark Traveller - Thursday, Dec 09, 2021 at 01:20
Thursday, Dec 09, 2021 at 01:20
Thanks Michelle. Still does it after a full reboot of the iPad. It’s not running on other devices either. Still says “Sync Pending”. I’ll put details in via a help desk request.
FollowupID:
917553
Reply By: Denmark Traveller - Saturday, Dec 11, 2021 at 06:17
Saturday, Dec 11, 2021 at 06:17
Got this fixed with help via help request. In my case needed to rest settings. This logged me out. Logged back in and away we went being able to upload again. I’d suggest getting assistance from the team at ExplorOz if this effects your device too.
Thanks for the quick response and solve!
AnswerID:
638791
Reply By: Member - McLaren3030 - Saturday, Dec 11, 2021 at 08:03
Saturday, Dec 11, 2021 at 08:03
Great news, that is exactly what the help desk is for.
Macca.
AnswerID:
638792