Problems after Traveller update
Submitted: Saturday, Feb 19, 2022 at 13:04
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Member - Andrew W14
Updated Traveller yesterday and having issues. Running it on iPad Air (3rd gen version 15.2.1) and issue is it crashes and screen goes blank after about 3 seconds use.
Any ideas anyone?
Reply By: ExplorOz Team - Michelle - Saturday, Feb 19, 2022 at 16:01
Saturday, Feb 19, 2022 at 16:01
This is due to your device running out of memory whilst a background data update is going on to replace your
Places,
Treks, and
Track Logs data as an auto sync process. On some devices this is just too complex. There are a few people experiencing this but every single one I've spoken to (about 20 people) have confirmed the instructions I give you fix this issue immediately. You'll need to uninstall the Traveller app. Then download a fresh install of the Traveller app. When you reopen Traveller you will need to go into the Data Manager and download the
Places,
Treks and
Track Logs (if you have any) to your device. By uninstalling, the issue is resolved because instead of getting an "update" of this data over the top of your main databases, you are downloading it for the first time to that fresh install of the app.
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