Telstra's $10 Mobile Accelerate Casual Plan - ending for us.

Submitted: Thursday, Mar 03, 2022 at 17:11
ThreadID: 143324 Views:7499 Replies:12 FollowUps:33
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After much discussion in this forum over the years regarding the demise of this plan, we have finally been advised it is ending for us:

"As part of the commitment to simplify our products, we're discontinuing older plans and moving customers to our latest mobile plans.

We want to let you know that from 4 April 2022, your service 04xxxxx911 on the $10 Mobile Accelerate Casual Plan below will be moving to the $45 Mobile Plan XS. Your plan will now include 2GB of data per month, and your monthly cost will change from $10 to $45.

To help with the transition, we'll give you a $30 monthly credit for 6 months. This means you'll pay $15 per month until your credit expires in September 2022."

Sounds like suck-it-up until the subsidy runs out, then ...
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Reply By: Member -Pinko (NSW) - Thursday, Mar 03, 2022 at 17:14

Thursday, Mar 03, 2022 at 17:14
Go Woolworths mobile
Living is a journey,it depends on where you go !
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Follow Up By: Zippo - Thursday, Mar 03, 2022 at 17:28

Thursday, Mar 03, 2022 at 17:28
In a satphone????
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Follow Up By: Zippo - Thursday, Mar 03, 2022 at 23:56

Thursday, Mar 03, 2022 at 23:56
Ironically, we also have two mobiles on Telstra's budget offshoot (Belong) at $10/mo. They had already grandfathered that plan a couple of years ago, now they have just announced that as of April that grandfathered plan will be $15/mo.

Have been looking at Woolies for a while now as Plan B, as I figured Telstra would kill off that plan completely one day. Looks like the year of getting rid of all our remaining Telstra connections/services.

As Allan said, "it would be a sweet feeling to say goodbye to Telstra."
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Follow Up By: Briste - Friday, Mar 04, 2022 at 09:22

Friday, Mar 04, 2022 at 09:22
You can get a Boost (full Telstra network) SIM for $200 p.a., which is $16.67 per month. Is that an option?
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Follow Up By: Zippo - Friday, Mar 04, 2022 at 12:08

Friday, Mar 04, 2022 at 12:08
Nope. Even though Boost is "full Telstra (but no 5G)" and shares their billing platform, sadly for satphone purposes it must be "real Telstra".
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Reply By: Member -Pinko (NSW) - Thursday, Mar 03, 2022 at 17:48

Thursday, Mar 03, 2022 at 17:48
Wasn't aware that Telstra's $10 Mobile Accelerate Casual Plan was for satphones. Sorry Zippo.
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Follow Up By: Zippo - Thursday, Mar 03, 2022 at 18:25

Thursday, Mar 03, 2022 at 18:25
No apology needed. My omission - if you weren't across it, you couldn't be expected to know.

It was intended by Telstra as a short term "parking, between plans" solution, but it found another life and was widely used in satphones. While any of their post-paid plans (with international roaming enabled) could be used in a satphone - and still can - it was cheaper to HOLD than any of them. $10, no inclusions (calls/texts/data). Perfect as an emergency-only solution for itinerant outbackers.

Nothing lasts forever.

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Reply By: Member - John - Thursday, Mar 03, 2022 at 18:41

Thursday, Mar 03, 2022 at 18:41
Zippo, just read the same email, I will be discussing it with them Monday. Thanks for the upgrade Telstra, not.
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Follow Up By: Zippo - Sunday, Mar 06, 2022 at 16:19

Sunday, Mar 06, 2022 at 16:19
John, if you have any joy with your discussion with Telstra, do let us all know the outcome.

And DON'T use their chat service, as they will have absolutely no knowledge of the $10 plan, let alone what we use it for.
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Reply By: Allan B (Sunshine Coast) - Thursday, Mar 03, 2022 at 20:15

Thursday, Mar 03, 2022 at 20:15
.
I'm considering dumping Telstra and my Iridium and getting a Thuraya XT-Lite on Pivotel at $20
So OK, it will cost me $799 straight up but it would be a sweet feeling to say goodbye to Telstra.
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Follow Up By: Member - William B - Thursday, Mar 03, 2022 at 21:39

Thursday, Mar 03, 2022 at 21:39
Hi Allan,
I have the Pivotel plan and have found it very useful especially when people can call you and it's only standard mobile costs to them.
More expensive for you to call out
but in an emergency who cares.
Especially now Pivotel allow you to "park" the plan if not being used for from memory 8ish dollars a month.
William
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Follow Up By: Allan B (Sunshine Coast) - Thursday, Mar 03, 2022 at 22:39

Thursday, Mar 03, 2022 at 22:39
What phone are you using William?
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Follow Up By: Member - William B - Thursday, Mar 03, 2022 at 22:48

Thursday, Mar 03, 2022 at 22:48
Hi Allan,
Its an older Thuraya SG-2520.
No bells and whistles but does a job for us.
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Follow Up By: Member - Warren H - Friday, Mar 04, 2022 at 09:24

Friday, Mar 04, 2022 at 09:24
Allan, one issue with the Thuraya is maintaining a connection with the phone to your ear, it can be a bit flaky, just turning your head will cause a drop out. There's no problem at all maintaining a connection if you use headphones or a headset and keep the phone in a fixed orientation. The XT Lite generation 1 used a 3.5mm jack and Thuraya resellers in Australia no longer sell the earphones. Headsets for cordless phones work. I believe that the 2nd generation XT Lite has a regular headphone jack, but it would be useful to check what you need.
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Follow Up By: Allan B (Sunshine Coast) - Friday, Mar 04, 2022 at 10:25

Friday, Mar 04, 2022 at 10:25
.
Thanks for that Warren.
Seems that it could be a problem maintaining connectivity if you were trying to cope with an emergency (e.g. snakebite) whilst managing the phone.
My Iridium 9555 is 'on line' at all times, being connected to 12v and an external antenna and I now find that the Thuraya XT-Lite does not have an external antenna port, so that's out. Also, Thuraya does not cover SE Australia. The Inmarsat solves both those issues but at $1125 and $45/month I would be better keeping the Iridium and suffering Telstra..... Damnit.
I dislike Telstra almost as much as Apple!!

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Follow Up By: Member - Warren H - Friday, Mar 04, 2022 at 13:03

Friday, Mar 04, 2022 at 13:03
I pretty sure it does have an external antenna port, I'll take a look later this afternoon and confirm unless v2 deleted it. There is a roof mounted omnidirectional antenna.
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Follow Up By: Member - Warren H - Friday, Mar 04, 2022 at 14:17

Friday, Mar 04, 2022 at 14:17
The manual doesn't show the port but the antenna is listed as an accessory. The port is on the back of the phone where you would expect it to be.
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Follow Up By: Member - Warren H - Friday, Mar 04, 2022 at 15:04

Friday, Mar 04, 2022 at 15:04
There's a free Android app called Satbeams finder. In Canberra at my house the Thuraya 3 satellite has an elevation of 23.27 deg at a bearing of ~295 deg. I think the satphone warehouse is overly pessimistic about the coverage in SE Australia. Trees and hills can give grief, but I don't know if even the constellation type satphone services work too well in gorges and valleys? When we were in the Warrumbungles you certainly needed to be on top or at least on the NW face of slopes. No problem on any of the western plains of NSW. Perhaps an omnidirectional antenna 2 m or more high would help. Note the Thuraya XT lite and XT (I think) both lack blue tooth connectivity but there are Bluetooth adapters that plug into the headphone jack.
BTW my earlier post had it back-to-front, the v1 has a small 2.5 mm jack as opposed to the standard 3.5 mm jack.
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Reply By: Member - Captain (WA) - Thursday, Mar 03, 2022 at 20:46

Thursday, Mar 03, 2022 at 20:46
I had a similar issue with Telstra and my Family Plan. One of the sims was data only for $5/month and shared the data from other sims on the Family plan. Was very useful for to use when travelling for mobile wifi in the van.

When Telstra canned the family data only I was put on the $25 Data Plan Small (non-Family with 20Gb). I complained and got a permenanet $10 credit, plus for 12 months had an additional $10 monthly credit. So I kept the $5/month for 12 more months but now have a $15/month bill.

I had to raise a complaint with the Ombudsman as originally was told "too bad" by Telstra. It often pays to make a complaint as Telstra are keen to offer additional solutions if they can resolve the issue by negotiation, without getting to the Ombudsman.

Also, this thread reminds me the 12 month credit has run out, may be time to cancel the sim now....

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Reply By: Member - Boobook - Friday, Mar 04, 2022 at 07:42

Friday, Mar 04, 2022 at 07:42
I got that letter about a year ago. It went to $20 then mysteriously went back to $10.

Then I had to replace the SIM ( Shone and SIM was stolen) and the new one never worked properly. I tried my normal $80 phone number and it had stopped working too. Calls one way but can not call out.

I think Telstra is shuuting that whole loophole down.

Anyway. I found https://www.ozsatelliterentals.com.au/products/satellite-phones

They rent SIMS and the call cost in and out is a lot cheaper. I now use them when I go on a trip. It works out about the same cost is you travel intermittently.

Great service, they post the SIM and you post it back. Try them.

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Follow Up By: Member - John - Friday, Mar 04, 2022 at 18:10

Friday, Mar 04, 2022 at 18:10
Thanks Tony
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Follow Up By: Zippo - Friday, Mar 04, 2022 at 19:23

Friday, Mar 04, 2022 at 19:23
Tony, I couldn't find any reference to renting SIMs on that site. Can you point me there?
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Follow Up By: Member - Boobook - Saturday, Mar 05, 2022 at 07:51

Saturday, Mar 05, 2022 at 07:51
Zippo,

I looked for it some time ago and when I posted this response, and could not find it either. Call the guy, he is really nice and definitley does rent SIMs.

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Reply By: Member - Kia1 - Friday, Mar 04, 2022 at 12:20

Friday, Mar 04, 2022 at 12:20
My wife uses "BELONG" when away from home. It has $10 monthly cost for 1GB and rolls over if not used,
Usually covers ph calls and text's and limited internet.
We usually just hotspot from my phone when in range.
Cheers, Baz








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Follow Up By: Zippo - Friday, Mar 04, 2022 at 16:21

Friday, Mar 04, 2022 at 16:21
That's the plan we have used for several years, but it goes up to $15 next month. There are now cheaper/better options on Telstra Wholesale - just saying.
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Follow Up By: Member - John - Friday, Mar 04, 2022 at 18:11

Friday, Mar 04, 2022 at 18:11
Bz, that Sim won't do what the Telstra one did, allow Sat Phone Calls.
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Reply By: Member - John - Monday, Mar 07, 2022 at 10:28

Monday, Mar 07, 2022 at 10:28
Update: Have spoken to Telstra for about an hour, not possible to keep plan. Next step, call the Ombudsman, not possible to intervene as there is no fixed term contract for the $10 Plan. Oh well, have to check if any of my other Telstra SIM cards will work in my Sat Phone, if not, looks like I will be following up the rental of a SIM card. Cheers.
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Follow Up By: Zippo - Thursday, Apr 14, 2022 at 17:42

Thursday, Apr 14, 2022 at 17:42
John, a little belated.

Having just read the stuff linked in the latest Telstra email on this forced migration, it is apparent that even on the new Upfront plans it won't work in an Iridium handset.

Did you happen to see the Whirlpool post I linked in another thread on this, where the poster claimed to have been able to get the old plan reinstated?

I have PMed him on WP. Haven't had a reply yet, but will keep people here updated if anything of benefit materialises.
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Reply By: Allan B (Sunshine Coast) - Monday, Mar 07, 2022 at 12:41

Monday, Mar 07, 2022 at 12:41
.
$45 per month Plan Fee is getting a bit steep for a phone that is only intended for emergency calls so here is another proposition:

I have read that a satphone will connect even without an installed SIM for 112 calls which will connect to 000 Emergency Services. So why not just use this in an emergency situation? No charges whatsoever.
Of course, you will not have a number so you cannot receive calls at all but you will be in contact with 000.

Now I have just tried this with my Iridium 9555 and it would not place a call without a SIM card...... Just displayed "No SIM card, Emergency calls only".
However, with a non-operative Sim card installed, my 112 call was answered by 000............ ONCE ONLY! Subsequent attempts failed. I think that I will revert to smoke signals!
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Reply By: JJAdv - Monday, Mar 07, 2022 at 14:18

Monday, Mar 07, 2022 at 14:18
I gave up on the Telstra Iridium SIM swap thing.. just to flaky and unreliable now.. Went Thuraya on the $15 plan.. like others have said, incoming calls are at normal mobile rates


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Follow Up By: Member - Warren H - Wednesday, Mar 09, 2022 at 09:43

Wednesday, Mar 09, 2022 at 09:43
Pivotel costs have increased slightly, mainly the connection fee which has increased from $25 to $35. The monthly access charge is now $16. 50. Still pretty cost effective. We only need the satphone for about three months every year, so it is still cheaper to cancel, the only disadvantage is that you get a new number each time you reactivate the service.
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Follow Up By: JJAdv - Thursday, Mar 10, 2022 at 16:34

Thursday, Mar 10, 2022 at 16:34
Not anymore, you can keep your number, but you have to pay around $8 a month to do so..
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Reply By: PeterInSa - Wednesday, Mar 09, 2022 at 10:16

Wednesday, Mar 09, 2022 at 10:16
Re Calling 000 with a out of Contract Sim Card .

I have an Inmarsat Sat Phone with out of Contract Sim card, still can link to the Satellite and bring it with us for4 emergency use 000 only when we go bush with others. see below for other confirmation and test towards the end of the thread.

https://forums.whirlpool.net.au/archive/2763407

If going remote on our own I sign up for a voucher so we can use the phone normally.

We also have Blue tock Telstra Phone with roof top aerial.

So an out of Contract Sim in your Telstra Sat phone may work on calling 000 in an emergency.
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Follow Up By: The Explorer - Wednesday, Mar 09, 2022 at 11:53

Wednesday, Mar 09, 2022 at 11:53
Hi, yes, this has been mentioned before, but now just wondering, does the phone have to have SIM card in it, or will it work (to ring 000) without one at all?

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Follow Up By: Frank P (NSW) - Wednesday, Mar 09, 2022 at 13:29

Wednesday, Mar 09, 2022 at 13:29
I have a Motorola 9505A Iridium phone. I just made a test call to 112 with no sim. It worked.

The downside would be that they (112/000) would have no caller ID on you so no back-up if things went further pear shaped.
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Follow Up By: Allan B (Sunshine Coast) - Wednesday, Mar 09, 2022 at 17:14

Wednesday, Mar 09, 2022 at 17:14
.
Yes Frank, I have repeated the test of calling 112 without a SIM card.
After 'booting up' it displays the message "No SIM card, Emergency calls only" but I simply ignored that and keyed-in '112' and it connected to 000 Emergency.

However, Roz and I discussed the option not not having a Plan and being restricted to an "Emergency" only phone. One of the big benefits of a fully functioning satphone is being able to talk directly to a medical professional for treatment guidance rather than simply 'bleeding-to-death' waiting for the cavalry to arrive. Also, you can receive call-backs and from referrals etc.
Emergencies can come the other way too. Several years ago I received a call while in the middle of the Anne Beadell Hwy. My sister was in her final moments of life and I was able to speak to her. It meant a lot!
And of course there are the less-than-emergency conveniences.

So Roz and I have decided to fork out the annual $540. I can always give up the booze. Only joking!

Incidentally, I understand the the emergency call with no SIM works also with cell phones.

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Follow Up By: Frank P (NSW) - Wednesday, Mar 09, 2022 at 19:50

Wednesday, Mar 09, 2022 at 19:50
Allan, I agree with your premise. But I just wanted to answer the question raised - "Can you call 112/000 with no SIM in the satphone,?"
So I thought I'd test to give a yes or no answer.
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Follow Up By: Allan B (Sunshine Coast) - Wednesday, Mar 09, 2022 at 22:31

Wednesday, Mar 09, 2022 at 22:31
Hi Frank,
Perhaps you misinterpreted my first sentence.
It meant "Yes, I agree with you. And the reference to "I have repeated the test..." etc. referred to me repeating the test that I did earlier, but with more success than before. I ignored the displayed message and pushed on. I was pleased that you confirmed my idea of utilising the phone without a SIM.
All good?
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Follow Up By: Frank P (NSW) - Thursday, Mar 10, 2022 at 10:13

Thursday, Mar 10, 2022 at 10:13
"All good?"

Absolutely, Allan, no problems at all. In trying to keep my response brief (unusual for me!) perhaps it came across as a bit too direct. Not intended, and apologies if that was the case.

I didn't monitor the display much as I had the handset on my ear for most of the test. On boot-up the display showed "Check SIM" or something similar. After I dialled 112 I had it against my ear so don't know what it displayed. There were no progress tones, just silence, then a message "You have dialled emergency triple zero, transferring you now" or words to that effect, followed by almost immediate connection to a triple zero call centre.

I trust you are enjoying your new mobile abode and are safe from the coastal mayhem.

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Follow Up By: Allan B (Sunshine Coast) - Thursday, Mar 10, 2022 at 10:32

Thursday, Mar 10, 2022 at 10:32
.
Frank, I terminated the 112 call as soon as the 'computer' answered me. What happened when you were answered by the call centre? Did you get chided and sent to the Naughty Corner?

The Sprinter only awaits the insect screens (yawn) and has survived a couple of short shakedown trips.
It (and I) have survived Covid but now all this rain is a problem. Sitting in the driveway going "vroom, vroom'.
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Follow Up By: Zippo - Thursday, Mar 10, 2022 at 11:53

Thursday, Mar 10, 2022 at 11:53
Allan, you're going to need to update your profile pic - when there's a suitable backdrop of course ...
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Follow Up By: Allan B (Sunshine Coast) - Thursday, Mar 10, 2022 at 11:57

Thursday, Mar 10, 2022 at 11:57
.
Yeah, I know Zippo. But I liked the Troopy..... and the Simpson.
Maybe when I take the Sprinter over Big Red?
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Follow Up By: Frank P (NSW) - Thursday, Mar 10, 2022 at 12:40

Thursday, Mar 10, 2022 at 12:40
"Frank, I terminated the 112 call as soon as the 'computer' answered me. What happened when you were answered by the call centre? Did you get chided and sent to the Naughty Corner?"

No, I explained very quickly that it was a test call on an emergency satellite phone, I won't take up any more of your time. She said thank you, and that was it. All done in under 10 seconds.

I was reluctant to do it but after the conversation in this thread I became increasingly uneasy about what we had in place, ie whether or not swapping the SIM from one of our ordinary phones would continue to work. Now we know we have a fallback.

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Reply By: PeterInSa - Wednesday, Mar 09, 2022 at 13:03

Wednesday, Mar 09, 2022 at 13:03
Re (or will it work (to ring 000) without one at all?)
Don't know. But Satphones Plus were prepared to give me a free Sim 3 years or so ago to try out, for my Inmarsat phone with the Sim locked to a certain Sim/phone Seller. I did not take up their offer, but stayed with the Sim/Phone seller.

So may be prepared to send you a sim for a low cost + postage.

But with a Telstra Sat phone, any Sim with the facility that you can use overseas ( cannot recall the trade name) I would try out.
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Follow Up By: JJAdv - Thursday, Mar 10, 2022 at 16:36

Thursday, Mar 10, 2022 at 16:36
I was doing this.. but now I cant seem to get any incoming calls, only outgoing.. its pretty flaky, so i gave up.. for an emergency phone it just has to work.
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