Waeco - Star Service

Over the past months I have had a problem with the motor on the CF50 cutting in and out ensuring that those prized amber fluids would not be down to the right drinking temperatue. I checked out the obvious things but nothing helped. Finally I emailed Weaco for some advice on the power cable telling them the story of what had happened to date. This was at 8.30pm on the Tuesday evening. A 10.15am Wednesday I received a call from the Waeco Service Manager, Danny Newman wishing to discuss my problem with me and offer a solution. Well it worked out the the plug was stuffed and he said that a replacement cable would be sent out under warranty. Remember this was only about 1.5 hours after he would have received my message on that morning. True to his word the cable was in my mail box on Thursday morning ready to assit in cooling down those beers.

In days when people often tell us of the lack of service they have encounted I wanted to praise a company and particularly Danny for his speed and conviction to customer service he engenders. He certainly left me with the feeling that as a customer I countered.

Which company do you think I will get my next fridge from?

( Have just noticed that Waeco are now a sponsor of this site. My comments are personal and have nothing to do with this sponsorship)

Cheers,

Patrick