Exploroz Traveller on new device

Hi Paul,
So if the only problem is that you can't see the Traveller app in the App Store just use the search option and type in "ExplorOz Traveller", or perhaps the direct link provided on our Traveller webpage will help - go back to the home page of this website and click the first image labelled "Traveller". The app store links are there.
Regards Michelle

I remember i had this issue for some reason when I accidentally deleted the app..anyway I went back into the App Store for iOS and found the traveller app…it did not show the “open” dialogue box, just the payment box. So I clicked on it thinking I was paying again for the app I had already paid for…but somehow the store recognised that I had already purchased the app and just downloaded the app without cost.
Hope that helps

Bugga..
Sorry about that...
If you already have an current Apple account and have previously purchased the Traveller app.. this billing from the App Store should have not occurred..
Apple will email you a receipt of the purchase..copy this..email this to the Apple Store and explain the issue you had with respect to the traveller app and apply for a refund..
You are intiled to get a refund for the full amount.
Just to check that you have already purchased a copy of the Traveller App...
On your iPad / iPhone..
Main screen..go to App Store..open this..
In the top right hand corner there should be your details..a photo of yourself or image of you (this is only shown if you are signed into your Apple Account...so you have to be signed into your Apple Account for this image to be shown)...tap on this..up comes your account details..you will see the line headed "Purchased"..tap on this and it will show every App you have purchased through the App Store.

Hi Paul,

Did you ever backup your old phone to your MacBook before buying the new phone? If so, have you tried retrieving the old phones information from the MacBook into the new phone? Not a computer wizard, so it may not make any difference at all, but it may restore all the information from your old iPhone onto the new iPhone, including the traveller app.

Macca.