download of the new upgrade go wrong.

Submitted: Wednesday, Dec 14, 2022 at 23:08

ThreadID: 145120 Views:3254 Replies:4 FollowUps:4

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Member - Suzuki LJ50 Bt50

I use a small Samsung pad for navigation but when I downloaded the latest upgrade I have downloaded a virus with it. It looks like a pokemon app logo and is very different.
Then there is a message asking to shut down the app and it will not go away unless I shut down the pad and start again. Any help would be appreciated
PS I have sent this message from another laptop to not pass on the Virus

Regards Graham Sorensen.

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Reply By: Member - McLaren3030 - Thursday, Dec 15, 2022 at 07:32

Reply By: Frank P (NSW) - Thursday, Dec 15, 2022 at 08:26

Reply By: ExplorOz - David & Michelle - Thursday, Dec 15, 2022 at 12:36

Reply By: ExplorOz - David & Michelle - Thursday, Dec 15, 2022 at 13:55

Thursday, Dec 15, 2022 at 13:55

Just confirming - not a virus on your device. There is now appearing a pattern from other users with very old Samsung Galaxy Tab tablets - S2 running Android version 7.0 or 7.1 - in that the missing Traveller app icon is replaced by the Playstore with the Android icon and this error message. David is looking into it to see if he can make a workaround and release another version. We can't guarantee that these older operating systems can be supported but we are working the problem to try anyway.

David (DM) & Michelle (MM)
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Currently Mapping in the Field Across Australia Fulltime in 2023 - 2025

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Follow Up By: Wandering Wirrells - Thursday, Dec 15, 2022 at 14:42

Thursday, Dec 15, 2022 at 14:42

Is it possible for all us users of "old" technology to revert back to the previous (working) version until / if a work around is sorted? It would also be nice to be able to block updates for this particular app.
Cheers
Chris Wirrell

Alway looking for an interesting side trip
Chris

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Follow Up By: Wandering Wirrells - Thursday, Dec 15, 2022 at 14:51

Thursday, Dec 15, 2022 at 14:51

PS
It seems I also have a problem with my S8 phone running Android 9. This has the correct app icon but appears to stall on the opening screen (mainly black background with ExploreOz icon in the middle).

Alway looking for an interesting side trip
Chris

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Follow Up By: ExplorOz - David & Michelle - Thursday, Dec 15, 2022 at 16:52

Thursday, Dec 15, 2022 at 16:52

Anyone that previously had the app working will still be able to use the latest version now that we've got these bug reports coming from the old devices we were able to fix it.

The issue only affects 2015 Android tablets running v7.0 or 7.1 of the Android operating system but is fixed in the update we have resolved today to ensure you can keep using the app.

For anyone with the grey background and new app icon just sitting there - please give it time as this update is removing redundant log files from an internal database in the device. It should sort itself out if you just be patient. Alternatively, you can delete the files yourself - open the Settings App on your device select ExplorOz Traveller - select Storage - select Clear Data. If you take this option however you'll need to download all offline data and offline maps again so its up to you.

David (DM) & Michelle (MM)
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Currently Mapping in the Field Across Australia Fulltime in 2023 - 2025

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FollowupID: 921814