Loss of places, treks

Submitted: Friday, Jan 13, 2023 at 09:41
ThreadID: 145235 Views:1961 Replies:3 FollowUps:0
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Hi, I have downloaded the latest version but my places, treks, track logs, reviews & updates and media all have zero content. There is a button with the cloud download arrow for each of these but nothing happens when I use it. This occurred previously when I updated to the latest version and it took a long time to download everything. Now I have nothing. Can you let me know what I need to do to download the information and to keep it on my iPad. The program isn’t much use without any places or treks.
Thanks,

Phil Susman
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Reply By: ExplorOz - David & Michelle - Friday, Jan 13, 2023 at 10:31

Friday, Jan 13, 2023 at 10:31
Please lodge a support ticket via the Help Desk.
David (DM) & Michelle (MM)
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AnswerID: 642595

Reply By: Member - Dick L - Friday, Jan 13, 2023 at 12:11

Friday, Jan 13, 2023 at 12:11
On my android device I had to scroll to the right and find the orange download button.
AnswerID: 642597

Reply By: ThoBarr - Friday, Jan 13, 2023 at 14:43

Friday, Jan 13, 2023 at 14:43
FIXED: needed to Clear Content in the resets of the Data Manager

Just thought I'd add a "me too" to this.

I'm on an Android tablet, using an SD Card for storage. Working fine on an Android Phone.

Have also
- re-installed (keeping data)
- Reset settings

will try complete uninstall / reinstall, and if still no go, try setting the storage to the device's memory.

Will feedback, and log a ticket if required.
AnswerID: 642599

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