Great Service Experience

Submitted: Thursday, Mar 09, 2023 at 19:25
ThreadID: 145404 Views:1706 Replies:3 FollowUps:2
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I thought it worthwhile to describe the outstanding service experience that I have just received from Enerdrive.

On Sunday the Simarine Pico Battery Monitor System in my vehicle failed to produce a screen display and all my efforts to correct it failed. I had been fiddling with the 12vdc supply so possibly spiked it. So I sent an email to Enerdrive for advice. On Monday I got a response from them to advise of the 5 year warranty and offering Reply Paid return to them. I sent it on Tuesday but chose to pay Express Post. On Wednesday Enerdrive advised me that it was fixed and on its way back and I received it next day.

Now, in my book that is stellar service and I told them so, but I also want to tell others about it. Australia Post did well too.


I chose Enerdrive for my Lithium battery and all charging and monitoring devices as I was convinced of their product quality and I now have the benefit of their service calibre. I can highly recommend them.
Cheers
Allan

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Reply By: Richard M29 - Thursday, Mar 09, 2023 at 20:09

Thursday, Mar 09, 2023 at 20:09
Anytime I send/receive anything express post takes 2 weeks to get to it's destination, so who did you have to bribe for it to work that quick? I do live in the bush though.
AnswerID: 643043

Follow Up By: Allan B (Sunshine Coast) - Thursday, Mar 09, 2023 at 22:19

Thursday, Mar 09, 2023 at 22:19
Express Post is just for City Slickers, Richard. lol
But the return post was regular service and still only 24 hours!
Cheers
Allan

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Reply By: Member - wicket - Thursday, Mar 09, 2023 at 21:40

Thursday, Mar 09, 2023 at 21:40
Looks like the takeover by dometic hasn’t affected their service which is good to know
AnswerID: 643044

Follow Up By: Allan B (Sunshine Coast) - Thursday, Mar 09, 2023 at 22:23

Thursday, Mar 09, 2023 at 22:23
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I haven't noticed any change since Dometic entered the scene so they must have recognised a well-run business and left it alone. At least so far.
Cheers
Allan

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Reply By: kgarn - Friday, Mar 10, 2023 at 09:49

Friday, Mar 10, 2023 at 09:49
I have received similar good service from Enerdrive. I hand delivered my non working DC2DC charger to their Brisbane office one morning around 9:00 am and picked it up repaired later the same day.

As Allan said, "highly recommeded"

Ken
AnswerID: 643046

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