Please help

Done, but finding an unused nickname to allow the review to send is a bit of a challenge.

There's this YouTube video with a negative review of EO and he's may have left a negative review on the Playstore as well.

https://youtu.be/DuZTj1_DrFE

David & Michelle

Well to be fare he did have an issue as was shown in the video. The fact that your not even interested in viewing the video to see his side is a concern as it implies were not interested as we can do no wrong and the customer is an idiot which he may well be but doesn't hurt checking to be sure.

I have just through an exercise of a person informing me he was having trouble with a Paypal transaction on my website. Not likely I thought as many other transaction were going through ok and no changes have been made to the website for months so probably operator error. Anyway did some testing and found out when using the exact info he supplied the transaction was indeed failing. Turns out Paypal have changed how one part of the transaction is handled without telling anyone about it and when he tried to use a coupon code I supplied it caused the Paypal transaction to error. Interestingly a couple of days before I was trying to purchase something from the petbarn website that was a buy 2 and get 20% off and was getting the same error. I contacted them at the time and they fobbed me off with the attitude the customer is an idiot!

What you wrote about all software has issues at times and most just turn it off and on again or reset is a bit of a cop out these days. Yes there is lots of buggy software around but there shouldn't be, as to many use their customers as their quality control. Others release buggy software knowing it has issue but are more interested in revenue and others simply don't want to go to the expense or put the time in to properly test and debug it. I have written software that I thought was bug free as have many others then given it to skilled test teams and no issues found. It is amazing how quickly non skilled persons doing things no would have ever consider can break software thought to have been bullet proof.

Simple fact is if you release buggy software then you just have to grin and bear the negative feedback and try and placate customer rather than ask for others to help you cover it up as it gives a poor impression.

If you put out a good product word of mouth will sell it, I believe most users of you software are happy with it. I have been using it along with other mapping software for years now and haven't had any issues with it. Anyone buying it off playstore etc have most likely gone there specifically to buy it after being told about it and won't look at feedback anyway. Someone wrote once a happy customer generates five new sales a unhappy customer looses you many more.

Complaining about an unhappy customer is a lose lose situation, as written above you would be far better off trying to placate the person concerned or at least getting on the forum and acknowledging you had problem with your software which was rectified as soon as you became aware of the issue.

My name is Stefan Fischer and I shared my EOT experience and created the "negative review" I just wanted to share a single message regarding this thread with you.

As a result of my reviews, I get contacted by many people who have issues with EOT. The only false information is posted by Michelle here because, as stated in the video, I restarted the app, I restarted the iPad, and I also switched wifi on and off multiple times. Furthermore, this is the second time this has happened in the past three months, and I am not the only one experiencing this.

I share my experience with everything I test and review, whether good or bad; that’s part of unbiased reviews. 

My initial experience with EOT (2 years ago) was quite positive hence the positive video at the time. However, my experience over the past year was different so I have an obligation to let my viewers know if my experiences and opinion change. I have documented many, many EOT issues over the past 16 months and only mention a fraction in my videos so far.

Of course, this is only my experience and may not apply to everyone, but given I use EOT on 4 different Apple devices, it’s sure not a device issue.

Suggesting I leave fake reviews is outlandish and defamatory.


To clarify, I have never received a penny from Memory Maps for advertising their app. Last year they hired me as a consultant (I worked in web development and usability for many years) to help improve Memory Maps For All, which has many new features and improvements derived from my work. My experience with MM spans over ten years as it was the first navigation app I used, and I purchased Maps for.

Explor Oz by the way, did something similar and paid me to do one of their video tutorials, but that is a different story.

There is nothing wrong with posting factual information here, but I will not tolerate defamation and lies. Michelle, as the owner of Explore Oz, I'm sure you understand your responsibilities and liabilities regarding Defamation in Australia.

Don't watch my videos if you only want to see positive reviews where everything stays the same, even if my documented experience changes. I keep my update honest and unbiased, like with any other product I test and report about.

I will not entertain a discussion here, so this is my last reply to this post.

I have very similar issues on 2 High end Samsung Devices, the screen was stuck on the ExplorOz emblem both time on trips ,rendering the app useless. I didnt think it was a requirement to contact the help deck as there Facebook page gives a quicker response by other members that experienced the same issues. I would not rely on E.T as your main navigator for remote trip after my experience. To say E.T has the best maps is not actually true as the ability to swap maps on the fly in the Oziexplorer platforms gives far more options from the stored library. I was disappointed that my post on there FB group page was deleted the minute i posted it however i see the ExplorOz Forum is now almost totally about people asking questions about there app . Personally Oziexplorer is my preferred app its old but reliable. I would also assume many Oziexplorer users would like to see the 2023 EoTopo Map set return in Ozf4 format for Ozi users .