browser not supported error

Submitted: Sunday, Nov 05, 2023 at 07:55
ThreadID: 146484 Views:2770 Replies:12 FollowUps:6
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Hello,
Logged in via MS Edge to access Traveller app.
and received "browser not supported" error message.
rather frustrating, can you please help.

It is also annoying that I cannot access Traveller via Firefox, do you intend fixing this anomaly?

Regards,
Stephen
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Reply By: TrevorDavid - Sunday, Nov 05, 2023 at 09:37

Sunday, Nov 05, 2023 at 09:37
He Who

I assume you are talking about the Web App, as ExplorOz Traveller is an App so you wouldn’t be logging into it via MS Edge.

The Web App is only available from a Desktop using either Chrome, Edge, or Opera.

Never been available on Firefox so I don’t see it as an anomaly.

Regards

TrevorDavid
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AnswerID: 644682

Reply By: Member - Dick L - Sunday, Nov 05, 2023 at 10:15

Sunday, Nov 05, 2023 at 10:15
Am having the same problem have reported it to Support.
AnswerID: 644683

Follow Up By: Member - Dick L - Monday, Nov 06, 2023 at 11:04

Monday, Nov 06, 2023 at 11:04
The Edge browser just updated on my Laptop and is now getting the same Error.
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FollowupID: 924846

Reply By: Member - pedro1 - Sunday, Nov 05, 2023 at 23:45

Sunday, Nov 05, 2023 at 23:45
there is a lot of apps/websites that doen't work with Firefox - just use another browser when you visit the site you require
AnswerID: 644688

Reply By: Member - Peter E26 - Monday, Nov 06, 2023 at 06:13

Monday, Nov 06, 2023 at 06:13
Same problem with Google Chrome
AnswerID: 644689

Reply By: Member - Duncan2H - Monday, Nov 06, 2023 at 07:09

Monday, Nov 06, 2023 at 07:09
I just tested Edge and it works.. I see the menu option has changed location, it used to be under Products -> Traveller.. but now its under Account..

8.2.3 is what is being served up.. is that what you're getting?

https://www.exploroz.com/traveller/8.2.3/index.html#/map
AnswerID: 644691

Follow Up By: Member - Dick L - Monday, Nov 06, 2023 at 10:22

Monday, Nov 06, 2023 at 10:22
Strange works from my Laptop but not my Desktop. Both using latest versions of Edge and ExplorOz.
1
FollowupID: 924843

Follow Up By: Member - Duncan2H - Monday, Nov 06, 2023 at 10:28

Monday, Nov 06, 2023 at 10:28
Cache issue maybe? Try a CTRL-F5 to reload the page completely.
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FollowupID: 924844

Follow Up By: Member - Dick L - Monday, Nov 06, 2023 at 11:03

Monday, Nov 06, 2023 at 11:03
Edge just updated on my Laptop and has now getting the Error.
1
FollowupID: 924845

Reply By: Member - Henry S - Monday, Nov 06, 2023 at 10:57

Monday, Nov 06, 2023 at 10:57
Same Problem with both Chrome and Edge
Reported it to support
AnswerID: 644692

Reply By: ExplorOz - David & Michelle - Monday, Nov 06, 2023 at 11:06

Monday, Nov 06, 2023 at 11:06
We haven’t changed anything - but I asked David to test the web app yesterday and he found no issues sorry not sure on this. Try the usual things eg. clear browser cache.
Michelle
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AnswerID: 644694

Follow Up By: Member - Dick L - Monday, Nov 06, 2023 at 11:47

Monday, Nov 06, 2023 at 11:47
Was working on my Laptop but Edge just updated and now it fails. Suspect Browser update.
1
FollowupID: 924847

Reply By: Member - Joe V2 - Monday, Nov 06, 2023 at 11:46

Monday, Nov 06, 2023 at 11:46
I'm also having the same issue with microsoft edge.
AnswerID: 644695

Reply By: ExplorOz - David & Michelle - Monday, Nov 06, 2023 at 13:24

Monday, Nov 06, 2023 at 13:24
DickL is correct - there have been recent browser updates and Windows updates that have caused the webapp to stop working. David needs a day or two to look into finding the solution. This is a sudden and unexpected issue!
Michelle
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Follow Up By: Member - Andrew W41 - Monday, Nov 20, 2023 at 13:23

Monday, Nov 20, 2023 at 13:23
David & Michelle - as my job I support Manufacturing webapps for the company I work for and to ensure I am aware of any changes that need to be made to my webapps that are impacted by updates by Microsoft I run MS Edge Dev as a normal routine to keep ahead of Microsoft browser changes before they are released to the 'general public'. Edge Dev is available to everybody to run.
Thanks,,,
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Reply By: Member - He Who - Monday, Nov 06, 2023 at 14:12

Monday, Nov 06, 2023 at 14:12
Hello everyone,

Thank you to all that have responded.

Looking forward to your solution David, no great rush on my part...
we're retired so "too little work and too little travel & much spare time"

Would be nice if it worked on Firefox as it is one of the safest browsers.

Kind regards,

Stephen
AnswerID: 644697

Reply By: ExplorOz - David & Michelle - Tuesday, Nov 07, 2023 at 12:48

Tuesday, Nov 07, 2023 at 12:48
The problem stems from the removal of a critical feature from the Chromium based browsers (Chrome & Edge). I have been using this technology and was not aware of the removal so got a little caught unaware. I am working on a solution but it may take some time (week or two not days).

The Opera browser still works correctly and only takes a few minutes to install. If you want to use the web version urgently then please download the Opera browser which will work out of the box.

We will provide updates as we work through the issue in the Chromium based browsers (Chrome and Edge)

David
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Reply By: ExplorOz - David & Michelle - Thursday, Nov 16, 2023 at 16:20

Thursday, Nov 16, 2023 at 16:20
Hi All,

I have now released an updated version of the web app. This is using some brand new browser based technology and relies on running on the most recent browsers. You will notice increased browser support and as time progresses and all vendors add the latest WASM & OPFS functions more will be working. I have tested the following:

Desktop - Windows
Chrome - 119.0.6045.124
Edge - 119.0.2151.58
Opera - 104.0.4944.54
Firefox - 119.0.1 (i)

Desktop - Mac
Chrome - 119.0.6045.159
Safari - 17.1 (19616.2.9.11.7) (i)

Mobile - ios
Safari - 16 (i, ii)
Chrome - 119.0.6045.109 (i,ii)

(i) Help guides do not work - in data manager Reference Guides will be blue (I am working on this)
(ii) During startup the screen may stay blank for a few seconds

Mobile devices are a bit hit and miss. I have installed a fall back and error checking however some mobile browsers (Chrome - ios) are falling over within the browser/os and are not reporting this condition back to my code - so impossible to trigger my fall back or error messages. Worst part is it may look like it works but when you close the browser and then open it again there will be no data and you will be taken back to the intro screen. We never really targeted the app for operation on mobile devices (you should be using the device specific apps), but it may or may not work. For checking you can open the web app on your device then from the intro page select User Account and login then back to the intro page and wait about 10 seconds - close the tab and the open it again, if the green tick stays on the User Account button then your browser should work.

We will most likely send a newsletter soon stating that it works but if you can test it and report anything in the meantime that would be appreciated.
David
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