Why do I need to buy the app again
Submitted: Wednesday, Jul 30, 2025 at 16:10
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Member - KylieS21
We had the app on our Samsung Tablet which had been working fine, but I have recently done the update and when I try to open the app on the tablet it is saying I have to buy the app to be able to continue.
Is this correct?
I also have the 12 month
membership.
Await any assistance on this matter. We are currently travelling and cannot track where we are going.
Thanks
Kylie
Reply By: IvanTheTerrible - Wednesday, Jul 30, 2025 at 19:11
Wednesday, Jul 30, 2025 at 19:11
Same here. Was quite happy with the previous version but now I have none. Now I own a mapping app were I own the maps for ever.
AnswerID:
648339
Reply By: Member - peter g28 - Wednesday, Jul 30, 2025 at 20:33
Wednesday, Jul 30, 2025 at 20:33
I take it, you are doing an update on Android OS on your tablet or an update on the Explore Oz.
If this is the case, either way, go back into the App Store and down load the Traveller App, what will happen is that you should get a message, saying the download is complimentary(you will not get charged) as you already have a purchased a 2025 licence.
AnswerID:
648341
Reply By: ExplorOz - David & Michelle - Wednesday, Jul 30, 2025 at 20:58
Wednesday, Jul 30, 2025 at 20:58
Would you please raise a Help desk support request so we can look up your account and give you personalised support? It sounds like there a confusion here that we can quickly resolve.
AnswerID:
648344