New Ipad

Submitted: Monday, Sep 01, 2025 at 23:48
ThreadID: 151501 Views:7203 Replies:3 FollowUps:1
This Thread has been Archived
Hi all
I’ve just got a new Ipad and previously been able to share my own Treks etc between devices.

Since I have set up this new Ipad not only can I not see the normal POI’s etc, I can’t seem to find my own track logs/treks.

I’m just not sure what I am doing wrong. Many thanks in advance
Back Expand Un-Read 0 Moderator

Reply By: Member - Jim S1 - Tuesday, Sep 02, 2025 at 07:23

Tuesday, Sep 02, 2025 at 07:23
Best to contact David and Michelle at the Help Desk , bottom of page.
Cheers
Jim
"Sometimes I sits and thinks, and sometimes I just sits." A fisherman.

"No road is long with good company." Traditional

Lifetime Member
My Profile  My Position  Send Message

AnswerID: 648465

Reply By: ExplorOz - David & Michelle - Tuesday, Sep 02, 2025 at 10:38

Tuesday, Sep 02, 2025 at 10:38
I’ll respond here so others can benefit from the explanation. This is a common misunderstanding about what happens when transferring apps to a new device.

It sounds like the content hasn’t been downloaded onto this device yet. When you move to a new device, the apps themselves can be transferred, but any downloaded content—and maps—doesn’t automatically come with them. You’ll need to open the Data Manager and download the required content & maps again.
Michelle
David (DM) & Michelle (MM)
---------------------------------
Currently Mapping in the Field Across Australia Fulltime in 2023 - 2025

Lifetime Member
My Profile  My Blog  My Position  Send Message
Moderator

AnswerID: 648466

Reply By: Member - WA 1968 - Tuesday, Sep 02, 2025 at 10:42

Tuesday, Sep 02, 2025 at 10:42
Thanks all for your responses. I followed all the procedures and what I found now is that the the Data Manager Download was "jammed" somehow. No matter what I did it wouldn't download.

In the end I deleted the app, signed in and did all the downloads of maps and content again and just checking now...we are good to go!
AnswerID: 648467

Follow Up By: ExplorOz - David & Michelle - Tuesday, Sep 02, 2025 at 11:17

Tuesday, Sep 02, 2025 at 11:17
Great to hear you sorted it so this is a bit late for you now but worth a tip worth knowing if the Data Manager seems “jammed”:

1. Restart the app – Simply close and reopen it. This refresh often fixes minor glitches.
2. Reboot your device – If restarting the app doesn’t work, a full device reboot can help.
3. Clear content in Data Manager – If the issue persists, go to Data Manager and tap CLEAR CONTENT. This resets Places, Treks, and other databases, allowing a fresh download instead of relying on auto-sync to detect changes.
4. For map issues – There’s also a CLEAR MAPS button in the same section. Use this if the problem is specifically with maps.

These steps usually resolve such issues without uninstalling the app.

The main takeaway from this exercise is to know that its always best to do a fresh app install when setting up a new device - the app transfer feature built into operating systems doesnt work well enough.

MmM
David (DM) & Michelle (MM)
---------------------------------
Currently Mapping in the Field Across Australia Fulltime in 2023 - 2025

Lifetime Member
My Profile  My Blog  My Position  Send Message
Moderator

2
FollowupID: 929804

Sponsored Links