Content Download- incomplete
Submitted: Monday, Jun 22, 2026 at 20:38
ThreadID: 152838
Views:180
Replies:3
FollowUps:1
Member - John K41
I’m a new user to ExplorOz & I’m trying to download the base content.
I can’t download all the content for the app. I can get the
Routes ,
Places , Folders & Reference notes, but the download bar stays stuck on 5% for the remaining content.
I’m getting a sych error with the msg to shutdown the app and retry.
I’m using an iPad Air, with lots of available memory.
Any ideas ?
John
Reply By: Member - Duncan2H - Tuesday, Jun 23, 2026 at 05:52
Tuesday, Jun 23, 2026 at 05:52
Not wishing to interfere and cause more problems than I might solve.. But if this were me, I'd be going back into Data Manager, scrolling down to "Resets" and
Clearing All content.. if that didnt work, I'd blow away the App, reinstall, and reattempt.
AnswerID:
649336
Follow Up By: Member - nick boab - Tuesday, Jun 23, 2026 at 08:30
Tuesday, Jun 23, 2026 at 08:30
I remember having issues downloading in the past when it was taking too long for the download ?
It would soon tell you if you did not have enough space, so that is unlikely to be the problem.
I would be endorsing Duncans suggestion of starting again and making sure you've got a good internet connection ...don't know much about the Apple products.. is that a new-ish tablet ??
FollowupID:
931138
Reply By: Member - shane r1 - Tuesday, Jun 23, 2026 at 08:21
Tuesday, Jun 23, 2026 at 08:21
Has your iPad got enough storage space?
AnswerID:
649337
Reply By: Member - John K41 - Tuesday, Jun 23, 2026 at 21:24
Tuesday, Jun 23, 2026 at 21:24
Thanks for the feedback and suggestions.
I have a good, reliable internet connection. 4G but good speed & reliable.
Have deleted content & retried download with same result.
iPad is a newish model with at least 90gb of storage available.
Have since logged a support call. Feedback is that this is unusual and is being investigated further as at 23/6.
AnswerID:
649342