question for Russel from Synforce about poor customer service

Submitted: Tuesday, Aug 10, 2004 at 13:41
ThreadID: 15452 Views:3404 Replies:6 FollowUps:19
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I've e-mailed the synforce website contact twice now with no response, and if that's the level of customer service, then it makes me concerned about the product itself. My query was about a suitable engine oil product for a 1993 200tdi Disco and whether the Cruiseroil matches other recent products (e.g. Catrol Delo 400) in terms of detergents/ash etc as well as being a lower 'friction' oil.
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Reply By: Utemad - Tuesday, Aug 10, 2004 at 15:52

Tuesday, Aug 10, 2004 at 15:52
They never replied to my email either. When I eventually rang them they didn't seem too interested in anything other than getting me off the phone. They will never get my business regardless of how good their oil is (if it is any good).

I gotbleeps instead. They were very helpful indeed.

Utemad
AnswerID: 72045

Follow Up By: Member - Ed. C.- Tuesday, Aug 10, 2004 at 16:14

Tuesday, Aug 10, 2004 at 16:14
G'day Utemad,
Just curious, how'd'ya get on with your gear oil change??
Did it improve the cold-shift baulk problem that you mentioned you were having?
Regards, Ed. C.
Confucius say.....
"He who lie underneath automobile with tool in hand,
....Not necessarily mechanic!!"

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Follow Up By: Utemad - Tuesday, Aug 10, 2004 at 16:20

Tuesday, Aug 10, 2004 at 16:20
Ed. C.,

You seem to think that I am not lazy ?!?!?!?!?

I haven't quite gotten around to that yet.

I have bought a nice shiny 24mm combination spanner to get those tight as a Nun's filler plugs off though.

I wish I had done it before the weekend though. It was sub zero where I was on the weekend and those low range shifts when cold were a real bugger!

Will keep you informed. Hopefully this afternoon but maybe Thursday.

Utemad
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Follow Up By: Russell from Synforce Lubricants - Tuesday, Aug 10, 2004 at 19:35

Tuesday, Aug 10, 2004 at 19:35
Hello all, we have had ongoing problems with the email of the web as i have stated before, for this we apologise (again). All i can suggest is do not use it from the site but type it in new mail instead.
Again, apologies, but please try from your "create new mail".
regards, russell
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Follow Up By: GO_OFFROAD - Tuesday, Aug 10, 2004 at 19:58

Tuesday, Aug 10, 2004 at 19:58
I also had trouble with the email, ended up got some replies, had a dyno day coming up, and wanted to test some oils, they were going to organise some, and get back to me with delivery, that was 3 months ago, havent heard from them.

Still using Mobil 1.
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Follow Up By: Utemad - Friday, Aug 13, 2004 at 12:33

Friday, Aug 13, 2004 at 12:33
Ed C.,

I changed my gear oil on Wednesday afternoon!

I have seen a big improvement in cold shifting. However on that very first downshift to 1st on a cold morning (this morning) there was still a little amount of hesitance to go down to 1st. However it is a commercial gearbox. There are shift improvements in all gears hot and cold so I am a happy guy.

Don't really know about quiter or cooler.

I got an email from Synforce today. Bit late for that though.

Thanks for the tip off.

Utemad
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Follow Up By: Member - Ed. C.- Friday, Aug 13, 2004 at 15:04

Friday, Aug 13, 2004 at 15:04
G'day Utemad,
Glad to know that it made a difference ...
You will probably find on that first (cold) downshift to 1st, that "double de-clutching" would make a significant difference (I've not found it necessary with the GU), but if it's not a huge problem, then no doubt you can live with it...
Catch ya later.. Ed. C.
Confucius say.....
"He who lie underneath automobile with tool in hand,
....Not necessarily mechanic!!"

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Reply By: Savvas - Tuesday, Aug 10, 2004 at 16:13

Tuesday, Aug 10, 2004 at 16:13
Pathfinder ... Exact same experience here with Synforce.

I'm with Penrite now and not looking back. Spoken to them on the phone and via email. Very helpful people.

They have two new diesel oils, released in July. So have a chat to them.

AnswerID: 72049

Reply By: Member - Roachie (SA) - Tuesday, Aug 10, 2004 at 16:28

Tuesday, Aug 10, 2004 at 16:28
My experience with Synforce was the same. IE: I sent them a question using the email link on their website and got no response. I phoned them and they were very helpful and apologetic that they were having troubles getting their server to onforward emails sent via their website (or something along those lines).
Once I spoke directly to them they were very helpful and talked at length to me before i placed an order over the phone. I received the oil by mail within a couple of days (from Qld to SA...so not bad at all I thought).
Just my experiences.
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Follow Up By: pathfinder - Tuesday, Aug 10, 2004 at 16:32

Tuesday, Aug 10, 2004 at 16:32
and what's your opinion of the oil itself Roachie?
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Follow Up By: Member - Roachie (SA) - Tuesday, Aug 10, 2004 at 16:44

Tuesday, Aug 10, 2004 at 16:44
G'day Pathy,
I had no problems with oil whatsoever.....
However, it is quite a bit dearer than what I consider to be an equivalent oil (say, Penzoil etc) purely because of the freight cost.
Unfortunately it did not appear to give my truck any additional "herbs" or improve the fuel economy.
As such, I am no longer using it. If I could get it from a local shop for the same (or at least "close to") price as other quality oils, i would buy it; no questions asked.
I still have their gear oil in my g/box....it was a free sample they sent me to trial. I have previously put up a full report on both of the oils I have tried....you may be able to find it in the archives.
Cya mate
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Follow Up By: Member - Chris M (QLD) - Tuesday, Aug 10, 2004 at 16:46

Tuesday, Aug 10, 2004 at 16:46
Hi Roachie,

What do you use in the old donk? Nissan gave me the option do use my own preferred oil and I thought I'd get a heads up???

Cheers

Chris.
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Follow Up By: pathfinder - Tuesday, Aug 10, 2004 at 16:53

Tuesday, Aug 10, 2004 at 16:53
apparently it's available at 4WD Megastores for $45/10litres which s'not too bad as long as it's a decent product...
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Follow Up By: Member - Roachie (SA) - Tuesday, Aug 10, 2004 at 17:32

Tuesday, Aug 10, 2004 at 17:32
Chris,
I just use Penzoil or Valvoline....I have done all my own services since I bought the truck new in 2000, except for the free one and also the one I got the local dealer to do when i moved here (that's when I got REAL lucky and they offerred to do 5th gear for me under warranty before it actually broke).

Pathy,
If I could get it for $45-/10litres I would. Trouble is I live out here in the boonies and I bought 20 litres off them; cost me $159- including freight.
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Follow Up By: Leroy - Tuesday, Aug 10, 2004 at 20:58

Tuesday, Aug 10, 2004 at 20:58
159$.....ouch! Delo 400 is $85 and its a semi sinthetic.

Leroy
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Follow Up By: Aussie 1 - Tuesday, Aug 10, 2004 at 21:02

Tuesday, Aug 10, 2004 at 21:02
Dello 400 is not semi synthetic
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Follow Up By: Aussie 1 - Tuesday, Aug 10, 2004 at 21:19

Tuesday, Aug 10, 2004 at 21:19
sorry i should explain, Dello 400 whilst it is a fine product, is made from group 2 base oils. group 2 base oils are not synthetic as synthetics start at group 3 and up. Beware also of oils splashing the word synthetic over the lable, stand back and take a good look at what they are "not saying"
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Follow Up By: Leroy - Tuesday, Aug 10, 2004 at 21:47

Tuesday, Aug 10, 2004 at 21:47
I do stand corrected there ausie.

Leroy
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Reply By: Member - Mick S (QLD) - Tuesday, Aug 10, 2004 at 18:24

Tuesday, Aug 10, 2004 at 18:24
You blokes should check out PM Lubricants website.
I have no vested interest. Just a very satisfied user.
Mick
AnswerID: 72060

Follow Up By: Aussie 1 - Tuesday, Aug 10, 2004 at 19:56

Tuesday, Aug 10, 2004 at 19:56
PM !, relabelled other brand, twice the price, fact.
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Reply By: bob - Tuesday, Aug 10, 2004 at 20:19

Tuesday, Aug 10, 2004 at 20:19
Have a look at :

www.bleeps.com.au
AnswerID: 72079

Reply By: bob - Tuesday, Aug 10, 2004 at 20:26

Tuesday, Aug 10, 2004 at 20:26
I understand the need for moderating a forum such as this. BUT I can't believe that this forum has censored the name of one of the biggest oil companies in Germany! It is plastered all over racing Porsches throughout the world!
Delete the digit 1 in between the letters to find the name of the company and then access a good site.

www.f1u1c1h1s.com.au

AnswerID: 72082

Follow Up By: Aussie 1 - Tuesday, Aug 10, 2004 at 20:32

Tuesday, Aug 10, 2004 at 20:32
what is wrong with buying australian made and owned
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Follow Up By: Muddy 'doe (SA) - Tuesday, Aug 10, 2004 at 20:34

Tuesday, Aug 10, 2004 at 20:34
Hi Bob,

I think you may find that there was some problem between this company and EO in the past and the company requested that their name NOT appear on this site.

Don't know the exact details but I'm sure that Michelle or David will remedy the situation soon probably by removing this reply!

Cheers
Steven
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Follow Up By: Michelle from ExplorOz - Tuesday, Aug 10, 2004 at 23:28

Tuesday, Aug 10, 2004 at 23:28
Hi Bob and Muddy 'doe - the problem is indeed the poor bleep a meter doesn't seem to like that word as it was used in the past for swearing in posts so it has been flagged as a word to be bleeped out it seems. The bleep a meter works automatically when you hit submit, and is not a manual moderation. So, sometimes it isn't that clever!

I was very impressed with the left-field logic by you Bob to get the message across however. Sorry about the mess up.
ExplorOz

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