Department of Globalstar
Submitted: Thursday, Aug 19, 2004 at 11:08
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Member - Bob
I recently sold my Sat Phone and have been attempting to get Globalstar to transfer the connection to the new owner and close my account.
A new connection would cost $200, but transferring costs $100.
I send my last account (in credit) back to Globalstar with a note to transfer to the new owner (all details given).
New owner contacts me saying Globalstar won't connect him until I notify them of transfer.
I receive Plan Switch Authorisation from Globalstar and send this back with the same information.
Last night, new owner (rightfullybleepoff) contacts me again, saying Globalstar still won't transfer. I resend both documents and discuss with Globalstar help desk.
I ring today to make sure they have the information and that the transfer can go ahead. No, I have to send a letter on a letter head requesting the transfer.
I am verybleepoff too by now and advise supervisor at help desk that I will publicise how difficult Globalstar are to deal with. Frankly, I have had an easier time interfacing with banks, Telstra, and Government Departments.
Reply By: Member - John (Vic) - Thursday, Aug 19, 2004 at 12:48
Thursday, Aug 19, 2004 at 12:48
Bob this is quite an ironic story.
The only Department within Telstra that I have found to be any good to deal with is Telstra Sat
Services handling the Iridium stuff.
Each time I have had a dealing with them (different Staff member in most case's) they have bent over back wards to be helpful and efficient.
Small Department is the only reason I can think of for this.
Every other Telstra Department that I have dealt with over the years, service has been poor to say the least.
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Reply By: Member - Bernard - Thursday, Aug 19, 2004 at 17:20
Thursday, Aug 19, 2004 at 17:20
Bob -- If you really want to spread the "bad news" and embarrass Globalstar, yet get massive help at the same time, go through toand get them to fix it for you ... they've taken on some of the world's best heavies and won over and over again for their readers.
Bernard
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