Triton Ball Weight
Submitted: Wednesday, Sep 01, 2004 at 23:36
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Stu.
I received an email today stating that Mitsubishi had lifted the tow ball down weight for the Triton.
They weren’t to keen to put in writing but below is a copy of the email I received.
We acknowledge receipt of your email regarding the Triton Tow Ball Weight.
Mitsubishi Motors Australia Limited wish to advise Triton Tow Ball ratings
have been upgraded to 10% of the towed mass.
According to our records your Mitsubishi Triton is a 3.0 litre Petrol 4WD
Manual Transmission with revised Towing Capacity and Tow Ball weight is as follows:
1800 kg Towing Capacity (maximum)
180 kg Tow Ball Download (maximum)
Thank you for your enquiry.
Regards,
Mitsubishi Motors Customer Assistance
Reply By: Wombat - Thursday, Sep 02, 2004 at 12:01
Thursday, Sep 02, 2004 at 12:01
Stu,
I just rang Mitsubishi Australia to be told that "No, there are not even any plans to retrospectively upgrade the towball downweight on the Triton!"
So I pushed harder - "But, I have an email in front of me from Mitsubishi Motors Customer Service stating that the weights have been upgraded."
"Oh, hold the line please."
Suddenly Miss Efficiency is on the line, "Yes sir, they have been upgraded to those specifications. It's in the letter you've received."
"Sorry Ma'am I don't have a letter, I've only seen a copy of an email. Could you put it in writing for me, for insurance purposes?"
"Sorry we can't do that, but the dealer you bought it from will be able to. Ring them."
Guess what! The bloody dealer knows nothing about it and therefore definately can't put it in writing.
Aaaaaaaaaaarrrrrrrrgggggghhhhhh!!!!!!!!!
So I rang the Box
Hill Office of Mitsubishi. At last someone who is interested, and helpful. Unfortunately, after searching through all his documentation this very polite gentleman discovered he DID NOT have notification that the weights have been upgraded.
Hmmmm! Looks like it's back to the drawing board.
Would it be possible to get a CC of the original MMA email sent to me, Stu? paul at backhouse-thomas dot com dot au
AnswerID:
74874
Reply By: Wombat - Thursday, Sep 09, 2004 at 13:01
Thursday, Sep 09, 2004 at 13:01
Mitsubishi have just confirmed via email that the towing weights for the Triton have been amended.
Following is a copy of the confirmation;
From: mmalwebenquiry@contact121.com.au
Subject: Re: Mitsubishi MK Triton maximum towball download
Date: 9 September 2004 12:19:31 PM GMT+10:00
Hi Paul,
We acknowledge receipt of your email and apologise for the delay in our
response.
Mitsubishi Motors Australia Limited wish to advise the Triton towball
download ratings have been upgraded to 10% of the towed mass.
The Towing Capacity of your MK Triton has been revised to:
1800 kg Towing Capacity (maximum)
180 kg Tow Ball Download (maximum)
Thank you for your enquiry.
Regards,
Mitsubishi Motors Customer Assistance
1300 13 12 11
According to legal definition I now have it in writing and all I have to do is have the compliance plate upgraded on my tow hitch.
AnswerID:
75798
Follow Up By: Stu. - Monday, Sep 13, 2004 at 22:34
Monday, Sep 13, 2004 at 22:34
Wombat
Thats the same email I recieved.
I would still like to see it sent out on paper but apparently thats not available, so I was told by the customer assistance staff who were unable to assist me in contacting someone else who could assist me futher.
cheers
Stu
FollowupID:
336061