Insurance... they came through!

G'day Brian,
not wanting to start a debate but when I rang AAMI to say I have a new Triton the first question they asked was "are you going to take it off road?" I replied that it would only be gazetted roads in state forrests etc. I was politely asked to hang up and not call back... All this after 5 years of regular car insurance with them.
Blue

I have 2 houses 2 cars and a boat with AAMI and only had to make 1 claim in a heap of years. I hit a roo and did one whole side of the car. They were the easiest company to deal with and never asked a question to indicate that they would not cover me. Nothing but great service from them. I am surprised to here that comment about asking you to hang up. It is not the AAMI that I deal with.

HitaKangaroo in my 100 series landcruiser so had to make my first claim on AAMI.
I have to say they were totally committed to making the process easy for the client. Took all details over phone, made appointment for next day to take vehicle in. A representative rang later to confirm appointment (most unexpected). Went to Preston office, drive straight in, met by ameet and greet at the door, park vehicle in bay as directed. Immediate attention from an assessor, took no more than 10minutes then advised my lifthome would be available in a few minutes (it was 80 odd K home but thats no problem sir). Just had time for a quick coffee (free) and the limo arrives to drive me home. Advised that they will also transport me back to collect vehicle when finished. They rang later in the day to advise where the vehicle was to be fixed, its cost to them and when it would be ready. Advised they will ring next week to confirm pick up date. All in all a very customer oriented and pleasant operation. So good in fact that I would have to say that they have the best customer relations that I have EVER come across.

If the repairs are as good as the service I will be very happy.

Good service is so rare these days that I think they deserve praise for what I experienced.. I have 2 4wd's insured with them and never any suggestion that I would be asked to go away.

Avro

Glad to see no one was hurt! CGU came through for me when mine was written off last year!

Cheers Dave

Those GQs are tough though. I watched a GQ wagon roll over in front of me on the coast road between Cairns and Port Douglas. Not the ideal place to have an accident. It was going the other way (South) and the rear started to come around on itself after going round a blind corner. It went over on its left side and then somehow slid nose first into the cliff face (had a bullbar).
The 50ish male driver climbed out his window and then we had to pull his wife out of his (drivers) window as she had a bad hip and couldn't get out herself.
Anyway we just all pushed on the roof and it popped back onto its wheels. We then locked the hubs in and reversed it back onto the road. I was amazed at how little damage was sustained. No broken glass except the mirror. He drove it away about 15-20mins after the accident.

Another AAMI storey
My neice in Melb roller her car a few weeks ago and it was a complete write off.
It happened on a Thurs night, the statment was taken over the phone on Friday, the carb was taken from the repairer over to an AAMI repairer on Monday and a cheque for the full amount less excess was received on Friday in the mail...

I could not beleive it either...