Sunday, Sep 12, 2004 at 16:29
had a similar issue with SP1 for XP
Lost modem connection....could not get it back...some areas of setup greyed out...
Rang microsoft and afetr they took credit card details the tech support person took me way way back into registry and we made a back up of a particular file and deleted it...went to create new ADSL connection and no probs
Some months later I had hard disk failure so went took oportunity to upgrade computer. Loaded xp and started working setting evrything up and went on my way for a couple of weeks. Relaising i hadnt put SP1 on i installed it....same thing happend lost ADSL connection & could not get it setup. Rang microsoft and agin after taking my credit card details escorted me thru same proceedure.
A yr or so later I upgraded again and guess what, same problem. Only happens after sp1 loaded...3 differnt machines so it cant be hardware...rang microsoft who again help me delete file and I asked what it might be ...probably a software conflict but they dont know with what. Could be anyone of a number of programmes?
works okay on my sons comp....but he doesnt have some programmes I have like quickbooks and shareanalyser??? I wonder if its one of these...
Although Microsoft took credit card details on all occasions they did not charge me. Standard practice to take card details just in case it aint their fault I guess?
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