Lost for words - Denco Diesel.

Gday mate,

Don't you just love that thing called 'customer service'. It blows you out of the water when it happens!

Cheers,

Chris.

If your outback battery charger breaks down in the middle of the gulf whilst your fishing, i'd be more than happy to come and fix it! Just make sure the fish are bighting!
Does anybody need an oil change up the cape somewhere or in the kimberlies?

I con only wish!!

Mick Christie

It's a pity that what should be "every day" good business practice only happens once in a "blue moon".

The cynic in me would have asked her "Why is there a problem you haven't told me about?"

This cynicism is born out of continual disappointment in so-called "service" providers across all industries and trades i have had to deal with over recent years.

Thanks for the Good-news story Truckster, good luck with it.

Hi Truckster,
Your running 11 psi from a Denco? Sheesh, I have been emailing them a few times asking if i can safely boost mine and the reply has always been NO We dont recommend it at all. So who did your boost mate and how do you find it compared to the standard setting Denco use when installing their turbo's. Does yours still run that stupid 90Degree bend near the firewall?
Oh and by the way, nice place wagga wagga, thats where my GQ comes from. Lots to see up there for a day...u got local crime in main streets, road rage..to name a few...lol. Take your camera mate if you go, you just might get some great footage and channel 7 will pay you BIG dollars to show it.

Just kidding ok guys, i found it to be a great place when i picked up my GQ. But am interested to see what you have to say in relation to your turbo mate. I recently went to a diesel turbo mob here a week or so ago and they quoted me $2000.00 to get more power out of it. I nearly died ! They said something about replacing the top of the pump as the standard one was not good enoughand testing my pump on the bench.I am still recovering from the price.

u can visit wayne carey in wagga, just make sure he doesnt meet the mrs.....lol

I emailed 2 "reputabe" diesel pump service centres in the eastern suburbs of Melbourne. Got a reply from AG Diesel in about 2 hours and have corresponded with about 3 emails to and fro to prepare for my service. Still not heard from the other guys and that was a week ago.

When will some places learn that a simple customer service initiative like answering emails will actually generate business for them?

Wazza

We haven't been around the forum for very long, but I get the impression that being lost for words is pretty unusual for you truckster ;)

Truckster, thanks for the wrap, THAT was totally unexpected.

As far as I know, we are the only manufacturer to give a thirty day money back guarantee on the purchase price of the kit. I’ve been here for twelve years, and I can only remember 2-3 occasions where this had to be done.

At Denco we always aim to deliver what we promise we will. But, we realise that we can not be everything to everyone. In fact, if people contact us directly and we get the feeling that they might expect too much from one of our turbos, we would recommend that our system is not for them. We are a tad on the conservative side, and always have been – but we have always followed our beliefs in what’s best long term for a diesel vehicle, and we have been able to create a wonderful group of happy customers that way.

Having said that, if someone feels that the Denco system is not doing what it should, then its our duty to see if there is a there is a problem with the turbo system. Other vehicle problems are often blamed on the turbo and these can be quickly rectified, sometimes the vehicle was low powered to begin with compared to another vehicle of the same model, and other things too.

We love to get customer feed back, and the old saying is you never hear back from happy customers, so occasionally we like to check back and hear how things are working out. The best judge of a vehicles performance is the person that drives it day in day out.

PS sorry it took so long to reply but we have a few staff at Henty Field Days, will be in touch with you soon.

Oh, and at Denco we do only recommend 7 psi, but I think I'd best leave that to Paul when he gets back from the field days.

All the best
Tracey