Coleman Hotwater System Failure

Jimbo,

I think a faulty product has to be returned within 7 days and it's past that now.

Leroy

Leroy & Jimbo.
Under NSW Consumer Law, If the product is "not fit for the purpose for which it was purchased" the consumer is entilted to a full refund.

Go for them. Fair Trading are happy to go to bat for you.
Hope this helps
Vince

Not just NSW and VIC it's in the Trade Pactices Act 1974.

Brad

And WA, and they are very helpful, it's a pain in the arse when you are the poor retailer (used to be in that situation as a GM so got all the crap). They really make it hard for the retailer, they stuck between the rock and the hard place and generally loose out. But hey, your not the retailer so go get your money back! And write off the company who thinks their so smug for getting out of it just like you are. :-)

The law in Victoria is that they have to repair or replace it ....... unfortunately there is no legal obligation for them to give a refund.

Was it a $100 jobbie...Mine died also....Then they fixed it and been good for 6months now...Battery / rechargable....

mine ended up in the chitsan..

If the unit is faulty "by a fault in manufacture or not suitable for the purpose it was designed" you are entailed to a refund, and if that's what you want don't leave the store until they give you one.

dont be offended but consumer affairs are as scarey as the ACCC to companies.

I had one prick once call consumer affairs for me on his phone while I was complaining about $hit work. handed me the phone then walked off laughing.

It must depend on which state you are in. Have complained to Consumer Affairs here in Qld and forced a change at a retail store. The CA staff did a good job.

Also used the small claims tribunal here in Qld with success and forced a refund from a recalcitrant trader. Just under $500 was the amount in question. The trader was a most unhappy chap pie at losing but I got my money. Nothing like a court enforceable debt to focus the mind.

Interesting.

In the meantime, am very happy with our Coleman Hot Water unit, Works a treat and is very frugal with water delivering the rated 4 liters a minute no problem through a cheap domestic shower head.

Magnus

Sorry, bumsteer on the free bit, they used to be free and now charge a small fee, but if you win the other party will have to pay.

See if you can see another one. We are really pleased with ours. The water flow at 4 liters minute as per the manual (and as tested by me three times just to be sure) is fine. Delivers two hot showers out of the 19 litre collapsible bag no problems and with some water left over.

A much higher flow rate and you run into water usage problems where you are camping in water scarce locations.

We found the temp easy to adjust from inside the shower stall. Just reach out and turn the knob.

The Coleman shower rose is a bummer but you need to buy it for the fitting at the water inlet end. Just have to replace the rose, which we did with an el cheapo I had lying around. Almost as good as you get at home now.

The other spin offs are hot water for laundry on demand which my wife loves, and for washing up etc.

It is a pity you saw a bummer demo as you are right, Coleman have a generally good quality range of camping products. We have several, so are a bit biased. Not cheap, but generally good.

Dealing with Coleman is something else though. I always buy their products from a major "no questions asked" refunds policy retail outlet. Preferably K-Mart or a big camping goods chain. Just in case.

Cheers

Magnus

Copy of post

See if you can see another one. We are really pleased with ours. The water flow at 4 liters minute as per the manual (and as tested by me three times just to be sure) is fine. Delivers two hot showers out of the 19 litre collapsible bag no problems and with some water left over.

A much higher flow rate and you run into water usage problems where you are camping in water scarce locations.

We found the temp easy to adjust from inside the shower stall. Just reach out and turn the knob.

The Coleman shower rose is a bummer but you need to buy it for the fitting at the water inlet end. Just have to replace the rose, which we did with an el cheapo I had lying around. Almost as good as you get at home now.

The other spin offs are hot water for laundry on demand which my wife loves, and for washing up etc.

It is a pity you saw a bummer demo as you are right, Coleman have a generally good quality range of camping products. We have several, so are a bit biased. Not cheap, but generally good.

Dealing with Coleman is something else though. I always buy their products from a major "no questions asked" refunds policy retail outlet. Preferably K-Mart or a big camping goods chain. Just in case.

Cheers

Magnus

Good to get the balancing view. Glad you've had success with yours. You never know - we might get one yet the next time Rays has a big sale.....