TELSTRA Directory Assistance
Submitted: Sunday, Dec 12, 2004 at 12:55
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Noosa Bushtrackers
I RECEIVED THIS IN AN E-MAIL FROM A FRIEND SO I AM POSTING IT FOR THE INFORMATION OF OTHERS WHO MAY FIND IT USEFUL.
For anyone contemplating using the Sensis directory service number, 1234,
Sensis, as you may or may not know, is a subsidiary of Telstra.
The 1234 number is replacing the Telstra 12456 directory assistance number,
but this time with outrageous costs attached: 40c to call the number, then 4c
A SECOND!
With this sort of pricing structure in place, it's no wonder so many Australians
hold Telstra in the same regard as the major banks.
By law, Telstra have to provide a FREE directory assistance number,
because they are still majority owned by the government.
They choose however not to pass this number on to the public.
What's the number? 1223.
Thumbs up to Telstra for finding a way to charge for a service
that is supposed to be provided for free.
Of course, feel free to forward this on.
Lawyer
Commercial Litigation Department
Slater &
Gordon
GPO Box 4864VV
Melbourne, Vic, 3001
Phone: 03 9602 8684
Facsimile: 03 9602 8640
More Telstra secrets.
112 is better than 000 from a mobile phone, as you don't need service for 112 to work.
I believe that Telstra has to pay Vodafone when 112 is used.
Reply By: Member - Jack - Sunday, Dec 12, 2004 at 13:18
Sunday, Dec 12, 2004 at 13:18
The Sensis thing is spot on ... I called it recently, and when they said ... "thank you for using Sensis .." at the END of my call, I said "... hang on ... what is Sensis .. ".
The girl then told me it was Telstra's Directory Assistance, I asked her if this was the freebie thing and she said (nervously) that it was not. When I asked her what the free servie number is/was, she could not (would not??) tell me. I told her not to book this call as I would not be paying for it. My bill arrived, I have paid it all *except* for Sensis.
What will happen next is I will cop a fee for "late payment" which will also go unpaid. Not sure what happens then .. jail possibly : )
Ziggy Switskowski will shortly receive a very hot letter to see him off.
Had not heard about the 000 -v- 112 deal, but if I need help at any time in the future, Telstra can pay Vodafone. I have just put it into my mobile for future reference. Woo hoo !!!!! Let the battle begin.
Jack
AnswerID:
88382
Follow Up By: Utemad - Sunday, Dec 12, 2004 at 13:20
Sunday, Dec 12, 2004 at 13:20
It used to be that you had to dial 112 from a mobile as 000 didn't work. Probably same as 13 xx xx numbers didn't work.
FollowupID:
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Follow Up By: Mad Dog (Victoria) - Sunday, Dec 12, 2004 at 13:34
Sunday, Dec 12, 2004 at 13:34
Jack, just pay it otherwise you get put on the "naughty boy" llist and consider it a lesson learned. It's hard to win against these mongrels, they'd see you in jail for 5 cents if they could.
FollowupID:
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Follow Up By: Utemad - Sunday, Dec 12, 2004 at 13:41
Sunday, Dec 12, 2004 at 13:41
When I have these 'issues' I pay so there is no fine or whatever. I find it usually quite easy to get money back that you don't think you should have paid. You just need to call the right people. It also depends on the phone operator you get. It sometimes costs me more in phone calls than the original cost but that is not always the issue. Although I have got $30+ bank fees refunded on occaision for stupid bank charges.
Just be persistent and get upset with them if need be but ALWAYS stay in control. I usually find it to be fun.
FollowupID:
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Follow Up By: timglobal - Monday, Dec 13, 2004 at 17:46
Monday, Dec 13, 2004 at 17:46
One for those who love inane triv...
112 is best memorised for GSM use as it applies across the world (part of GSM spec) - note that it isn't part of CDMA spec, so anything could go on
Orange and Telstra (and often does) though I believe they support 112 and you can't internationally roam anyway on CDMA.
Emergency calls usually, but not always, allow connection to any other available network, even without a sim inserted or roaming agreement to complete the call.
It may also cause other non-essential calls to be dropped if the cell is busy in order to complete the call. However, if no GSM networks can be 'seen', then you're SOL.
It may be of interest that even if a phone, SIM or keypad lock is engaged, then 112 (and 000 on Oz spec phones) can still be dialled and called. (Try typing 112 or 000 into a key-locked phone and see what appears on screen as you press the final 2/0)
Now back to the 4x4 discussions...
FollowupID:
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Follow Up By: GaryInOz (Vic) - Monday, Dec 13, 2004 at 17:57
Monday, Dec 13, 2004 at 17:57
[cynical old bugger]
Write out a cheque for 43 cents (or the actual cost plus three cents), they will have to refund you the excess (plus postage, cheque handling costs, etc, etc...) and will probably have to round it up to 5 cents as
well! LOLOL.
If enough ppl did this it would tie up their accounts dept for hours....
We could all make a nominated time to call 1223 free directory information service and ask them what the number is for the fee paying directory information service. Now that would be fun.....
[/cynical old bugger]
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Reply By: Nudenut - Sunday, Dec 12, 2004 at 14:08
Sunday, Dec 12, 2004 at 14:08
??????
I have been using 1223 for several yrs.... ever since they did away with 013
AnswerID:
88387
Follow Up By: Utemad - Sunday, Dec 12, 2004 at 14:26
Sunday, Dec 12, 2004 at 14:26
I thought it was 12455 for the freeby and 12456 for the pay up version which connects you to the number. I haven't used them in a while but aren't they the numbers that replaced 013?
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Follow Up By: Member - Gary W (NSW) - Sunday, Dec 12, 2004 at 15:49
Sunday, Dec 12, 2004 at 15:49
Just looked up the Phone Book....12456 is the "premium connection service"....12455 and 1223 are free sometimes...then have to read the fine print.
12455 and 1233 are free from Telstra residential fixed phones or payphones...anywhere else and you have to pay..doesn't advertise any actual rates
FollowupID:
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Follow Up By: GaryInOz (Vic) - Monday, Dec 13, 2004 at 17:59
Monday, Dec 13, 2004 at 17:59
Interesting point..."doesn't advertise any actual rates". Consumer affairs/Fair trading??
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