Garmin GPS 12

Submitted: Monday, Jan 10, 2005 at 20:52
ThreadID: 19237 Views:2228 Replies:5 FollowUps:4
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Hi Guy,

I have a Garmin GPS 12 here that looses its settings when you turn it off. Is there a small battery for the memory that can be easily replaced or do I need to send it to a Garmin service centre? Does anyone know how to open it up so I can have a look without damaging the unit?

Thanks,
Leroy
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Reply By: Member - Chrispy (NSW) - Monday, Jan 10, 2005 at 20:55

Monday, Jan 10, 2005 at 20:55
I have the same thing happening on my Garmin GPS-III. (I used to have the 12 - a good unit). Yes, you will need to send the unit into a Garmin agent for them to replace the internal battery - it isn't user-replaceable unfortunately as it is bonded to the circuit board (so they said).
AnswerID: 92256

Follow Up By: Leroy - Monday, Jan 10, 2005 at 21:01

Monday, Jan 10, 2005 at 21:01
Thanks Chrispy, it's actually a mates here and he's wondering if you got a price for getting your's fixed?

Thanks for the fast response!!

Leroy
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FollowupID: 351103

Follow Up By: David Au - Monday, Jan 10, 2005 at 21:21

Monday, Jan 10, 2005 at 21:21
Send it direct to GME in Melbourne. Bob Salsbury from memory is the persons name. Look up their address on the GME website
They have a flat rate charge for everything.
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FollowupID: 351110

Reply By: 3Landerblue - Tuesday, Jan 11, 2005 at 07:09

Tuesday, Jan 11, 2005 at 07:09
This was a known problem with Garmin GPS III's etc

They replaced my battery free of charge.

cheers 3LB
AnswerID: 92315

Reply By: Leroy - Tuesday, Jan 11, 2005 at 08:42

Tuesday, Jan 11, 2005 at 08:42
Thanks guys for your responses.

Leroy
AnswerID: 92320

Reply By: Mick - Tuesday, Jan 11, 2005 at 08:59

Tuesday, Jan 11, 2005 at 08:59
A mate and I have both had our 12XL units replaced free of charge. We both had them replaced when we got the low battery warning and they transferred existing waypoints etc to the new unit. If you're in Melbourne the place to go (GME) is in Braeside and they do the whole operation while you wait. When I bought my first one I asked about the memory battery and how I would replace it. I was told it would last at least 10 years. Mine lasted about 3 years. The first question that GME asked me was whether the unit had been stored without the main batteries installed - which suggested that they should be left in when not in use. This of course is in contradiction to the usual instructions for battery operated appliances. I didn't pursue this question with them - probably because I was relieved at getting the unit replaced free of charge and didn't want to risk them changing their minds!! I now save all the data from the GPS on my PC which I also find is useful for reloading tracks that I've written on previous trips.
AnswerID: 92323

Reply By: Member - Pesty (SA) - Tuesday, Jan 11, 2005 at 11:05

Tuesday, Jan 11, 2005 at 11:05
Early in the life of Garmin 12xl GPS, we had one in our fire truck which are hard wired, and we had this problem, garmin told us it was stuffed and couldnt replace battery, so we bought another $650 ?
We now know that good batteries MUST be kept in unit at ALL times even when hard wired as the memory battery is only charged and kept in good condition from the batteries not the 12v wiring.
We are also aware that now you can have them replaced, but only after the aftermarket techs started doing them did garmin suddenly start doing them, funny that ???
Funny how these large companies make money from bullbleepting people and then wonder why we get a little upset !!

Cheers
AnswerID: 92354

Follow Up By: David Au - Tuesday, Jan 11, 2005 at 18:25

Tuesday, Jan 11, 2005 at 18:25
Pesty somebody gave you bum information as Garmin have always done them from day one. For a substantial length of time well after warranty expired they were doing them for nothing.
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FollowupID: 351367

Follow Up By: Member - Pesty (SA) - Tuesday, Jan 11, 2005 at 19:23

Tuesday, Jan 11, 2005 at 19:23
Yeah your dead right 3 different people rang garmin over this and all 3 got the same answer from garmin, and guess who made a profit from it ???
Go figure!
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FollowupID: 351390

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