Jack- inevitable happens at Holden Dealer

Submitted: Thursday, Jan 20, 2005 at 11:11
ThreadID: 19607 Views:2209 Replies:11 FollowUps:9
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Hi again - if you read my last post you would know my vehicle has gone to the dealer for the injector seal recall (refer previous post) - well the inevitable has happened. Me gets a call from the dealer saying that the injector harness as snapped at each of the locking tanks (not them they say) and they are currently being held in with zip ties!!! You've got to be *5?!@#$@ joking. Best news is that the car has always been serviced at a dealership in Adelaide (except the past 12 months when I have had the car) so good to see that they have done a professional job). Anyway, new wiring harness needed, doing me a real favour because no labour cost, only the part - TWO #@t%$ HUNDRED AND FIFTY @@&*$@ DOLLARS. So I get onto the older dealership and say what's going on. They say that Custom Fleet who owned previously would not have authorised the work and told them to dodgey it up. I say, what a load of crap, my car is 12/99 model and this was done in mid 2002 therfore would have been under warranty.

Anyway, stay tuned for the latest. Manager at that dealership is on the phone to Manager from second dealership at the moment. Probably both blaming each other.

Can't wait to be able to afford a Prado.

D-Jack(ed off)
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Reply By: Baz (NSW) - Thursday, Jan 20, 2005 at 11:19

Thursday, Jan 20, 2005 at 11:19
Why do dealers do this it just does not make sence, good luck mate hope it all turns out for the best and when you can the turbo diesel Prado is a very good unit.

Or maybe you'll change your mind after you drive yours again.

Baz.
AnswerID: 94065

Reply By: Member - Johnno - Thursday, Jan 20, 2005 at 12:52

Thursday, Jan 20, 2005 at 12:52
Hi D Jack

I had exactly same situation several months ago. My Jackaroo , a 1998 turbo diesel 3.0 had injectors done under recall . I was then advised that the wiring harness to the oil pressure switch/injectors needed replacing at my cost but no labour charge. Most generous!!

That was when I went back to a Toyota Cruiser and that is where I will stay!!!!
AnswerID: 94080

Reply By: Member - Sand Man (SA) - Thursday, Jan 20, 2005 at 15:04

Thursday, Jan 20, 2005 at 15:04
C'mon D-Jack,
I think you are just Dealer knocking!

You say you can hardly wait until you can afford a Prado.
Do you really think a Toyota Dealer will be any different?

For general information, I have owned my 1999 Jackaroo SE since new and ALWAYS had it serviced at the same (Holden) Dealership that I used for my previous Holden vehicles. (Yes, I am a Holden junkie, 'cause I work at the Plant)

Never had any problem with Dealer, or their work. I may be paying more than an independent Workshop may charge, but I don't know of one I can trust yet.

Anyway mate, good luck which ever way you choose.
Me, I am happy with the Jack
Bill


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AnswerID: 94102

Follow Up By: Member - Chrispy (NSW) - Thursday, Jan 20, 2005 at 15:15

Thursday, Jan 20, 2005 at 15:15
Sounds like out little mate is back in another guise.

...boring..............
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Follow Up By: D-Jack - Friday, Jan 21, 2005 at 00:49

Friday, Jan 21, 2005 at 00:49
Yes I am dealer bashing - I would not go to a dealer unless I absolutely had to (like this situation). I'm sure there are good ones out there, but I'm sure there are a lot of worse ones out there too. You should have heard the service manager, he is trained to avoid conflict and minimise loss to the dealership, very clever with words and cliches. Not to rovide genuine customer service.

I really am glad you have had a good run with your Jack, and your dealer service. Hope nothing changes for you. For now though, yes I am certainly jacked off with my service centre and Holden in general. So many things have gone wrong with my Jack that shouldnt, and to heaps of others. Even the Service Manager admitted that they are a bit of a lemon, with inherent problems that are design faults and shouldn't happen.

Thats my opinion, not to say that I'm not going to try and enjoy my Jack any more - just that I will probably think twice about a serious outback trip in it. One thing for sure, as soon as possible I will be trading her in for something else.
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Follow Up By: Member - Sand Man (SA) - Friday, Jan 21, 2005 at 07:44

Friday, Jan 21, 2005 at 07:44
D-Jack,

Fair enough Mate. That is your choice.

Just in case you may not be aware, all Holden Dealers are franchised to sell and maintain Holden vehicles. (I assume other brand dealerships would operate on a similar principle.)

If a customer has a genuine problem with a particular Dealer, then that person can escalate their problem to Holden if they can't get satisfaction from the Dealer. Holden will investigate and if there is genuine substance to a claim, Holden can force compliance by the dealer, on threat of removal of the franchise in severe circumstances.

Chrispy:-
No mate, you are incorrect.
If you were more observant, you would see that I am a registered member of this Forum.

Have a good day!

Bill


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Follow Up By: Member - Chrispy (NSW) - Friday, Jan 21, 2005 at 07:57

Friday, Jan 21, 2005 at 07:57
Sorry - not you Sand Man..... :) I could see that..... I meant the original poster..... sounded like he was setting up for a "Toyota is best" at any cost baiting program again, that's all.
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Follow Up By: Rick Blaine - Friday, Jan 21, 2005 at 11:40

Friday, Jan 21, 2005 at 11:40
D-Jack... Mate dont start me on Holden Dealerships... here is an email addy that may help customer.assistance@holden.com.au. I say may help they did help me but it did take some coercion. I had a dealer put the wrong oil in mine and refuse to fix it....I find that when dealing with them it pays to remain calm, firm and in control & dont make threats, make clear concise unambigious statements thet they cannot challenge....eg "now obviously this problem needs to be fixed under warranty and if you guys cant get together on this then afirmative action will be taken by me..I may use whatever means are at my disposal to legally state my case to the media or via the Internet etc etc..." But DO NOT BE FOBBED OFF and DO NOT sign any release that is not to your total satisfaction. As an aside I discovered that the dealership that gave me grief had a long record of complaint with the Fair Trading Office and had been prosecuted for various offences relating to motor vehicles.

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Follow Up By: Bonz (Vic) - Friday, Jan 21, 2005 at 21:23

Friday, Jan 21, 2005 at 21:23
Nah Crispy D-Jack is a long time contributor, not the leech you are thinking of
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Reply By: Outbacktourer - Thursday, Jan 20, 2005 at 17:48

Thursday, Jan 20, 2005 at 17:48
D-Jack,

I had a '98 3.5 Monty from new, most trouble free vehicle I have ever owned. The only problems I ever had were installed by the Authorised Holden Dealer(s).

Dealer 1: 80W90 (Commodore) diff oil used instead of 140W. Oil exited out front prop seal first time I towed the boat. Weeped even with 140 after that.

Dealer 2: (a) Checked valve clearances at 100K (no adjustment needed, surprise surprise), new cam cover gaskets, failed to tighten one side, oil all over.
(b) failed to change Tranny fluid as scheduled (no stick to check, just gotta take thier word), box overheats.

Conclusion, most dealers never see enough of them to specialise, they just treat them like a Commodore...

To be fair, the vehicle itself was not trouble free, the festoon globe in the interior light vibrated out of it's mount 20K north of Innamincka and failed to work. Fixed by owner. The only problem of it's own making in 120K of hard work.

My experience with Nissan so far has been good, the two dealers I have visited so far seem to see enough Patrols to know what they are.
AnswerID: 94128

Reply By: Doc - Thursday, Jan 20, 2005 at 21:39

Thursday, Jan 20, 2005 at 21:39
If the "dealership in Adelaide" is actually in the CBD, then I'm not surprised that they butchered it. Having seen how the foreman refitted the fuel line in our Vectra a few years ago I never went back. What a useless bunch of idiots.

Geoff
AnswerID: 94164

Follow Up By: D-Jack - Friday, Jan 21, 2005 at 00:36

Friday, Jan 21, 2005 at 00:36
Geoff, I do know this that they used to service Police vehicles but not any more - said they did a few things but when checked out hadn't. Like I said, they broke a loom replacing injectors and cable tied it back up. If the heat resistant plastic look supplied by Holden cant handle the head, then I'm sure the cable ties won't be able to!!!
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FollowupID: 353186

Reply By: morgan - Thursday, Jan 20, 2005 at 22:00

Thursday, Jan 20, 2005 at 22:00
D-Jack,

Can't find prevous post - please advise.

My 2001 3.0 TD had the injector seal problem but it took several visits to the local dealer and for him to contact GMH to get it sorted (never happened before they said)

Now, 5k later engine more sluggish (75k) and I wonder.

Cheers
AnswerID: 94168

Follow Up By: D-Jack - Friday, Jan 21, 2005 at 00:43

Friday, Jan 21, 2005 at 00:43
Post about 4 posts before this one.

Recall only applied 1998 to 2000 TDs - made the injector seals out of crappy material that deteriorated with contact with diesel. Leak can develop followed by a subsequent increase in engine speed and possibly vehicle speed.

Doesn't sound like that is your problem, but sorry can't help with a solution.
Dealer reckons my valve clearances way out, replaced 12 shims and says it will go much better now. Maybe your valve clearances haven't been checked or something. Don't know. Injectors - smoking? Maybe you should post a thread - there are quite a few TD Jack owners out there, some of which may have had the same problem. Worth a try if you haven't already. Good luck.

D-Jack

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Reply By: D-Jack - Friday, Jan 21, 2005 at 01:00

Friday, Jan 21, 2005 at 01:00
Latest - Holden rep comes out to the dealership because there was another Jack there yesterday with exactly the same problem. Wipes their hands of it (according to Service centre). Only track to go down now is to ring Holden Direct. Funny thing was that vehicle was still under warranty at time it would have been found broken. Still can't work out how they van avoid it.

By the way, valve clearances way out (according to them). Glad I did have them checked whilst changing injector seals. 12 shims needed to be replaced (in their opinion). Service manager says will go like a rocket now. Did anyway. Probably trying to get me excited so I will not be so cranky about the other matter.

Used to have a mate who worked for a reputable well known sercice centre. Will definietly not name in fear of litigation on this one! Told me they were on a commission for parts sold, and were trained and encouraged in how to over service and replace parts that didn't really need replacing. They made nothing on their labour apparently, it was all commission. No wonder I don't trust dealerships.

Hopefully soon I will be able to post a postive post about a trip or something. Going to Beachport Feb 10 with the Jack. Hopefully it will go incident free (except for catching a 50lb Mulloway or 2) and not cost me more repair bills.

D-Jack
AnswerID: 94193

Reply By: Member - Banjo (SA) - Friday, Jan 21, 2005 at 18:10

Friday, Jan 21, 2005 at 18:10
D- you have just put substance to my worst fears - mine is booked into X Holden for the injector recall in a week - never been to X before - will not go near my original dealer - they I know simply want to fleece me bare ! I would greatly appreciate advice on who what where etc re your dealers before I go there - eMail // darian@picknowl.com.au ......... can't see how to avoid the recall fleece-off - I know they all use the recall as an opportunity to fleece us all once again - I have avoided one dealer who suggested that the valves could all be done at the same time (sound familiar) and with the labour saving via the recall, plus a "few" things that would need replacing, I could be out of it for $1100 !!!!!!!Will have to ring Holden Customer line first I can see !
Question- seeing that the car is going very well now, should I pay anything AT ALL if there are extras arising from a recall - aren't the looms their problem if they fail at time of dismantling ?
AnswerID: 94312

Follow Up By: D-Jack - Saturday, Jan 22, 2005 at 11:14

Saturday, Jan 22, 2005 at 11:14
Banjo

Don't worry to much. Mine gripe is just a build up pf problems culminating in this.

Will email
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FollowupID: 353357

Reply By: Leroy - Friday, Jan 21, 2005 at 21:48

Friday, Jan 21, 2005 at 21:48
Ah holden dealers....

I bought a brand new VT crapodore in 99 from Reg Hunt Holden ( now Summit Holden???). It had a vibration from new when I towed my boat above 90kph. Never had a prob in my VH Crapodore or my 88 Skyline though!
The short story.....after 9mths and about more than 12 visits they blamed my driving (shouldn't tow at 110kph) to the slop in the tow hitch. They had some holden engineer out to drive it and said there was no problem!!!!!!!
I went to Watson Holden for a service and a small warranty itme and they noticed some oil weeping out of the timing cover seal where the harmonic balancer was. Well guess what? when they removed the harmonic balancer they found the bolt that held it on was loose. They checked the deal and bolted it back on. They had no idea of the 9 months of problems I had and how they just fixed a huge problem I was having. I raced home and hooked my boat up and went for the best drive of my life.......

Leroy
AnswerID: 94344

Reply By: morgan - Tuesday, Jan 25, 2005 at 12:23

Tuesday, Jan 25, 2005 at 12:23
They say sh*t happens but how about this? D-Jack answered my earlier q. regarding sluggish 2002 3.0 TD (thanks). It had injector seals replaced last month, shims OK at 70k.

Last Sunday, towing a car trailer, she starts to lose power under load in all gears and the motor is running rough as if not all injectors are working. Decide to nurse it home, then notice clouds of white smoke from exhaust with more loss of power.

Shut her down, NRMA tow trucks it to dealer, who can't look at it for a week.

Will report further.

Starting to lose a bit of faith too.

AnswerID: 94810

Reply By: Noosa Bushtrackers - Tuesday, Jan 25, 2005 at 15:21

Tuesday, Jan 25, 2005 at 15:21
We have been having our F250 serviced at our Local Noosa Ford dealer and all I can say about them is they are fantastic. Do a great job and at a reasonable price and any minor items the service manager has come out and tried to fix it there and then. Even noticed a fault with the rear door rubbing on the roof and booked it in for a warranty panel repair.

Our other car is a new Magna and when we picked it up the horn didn't work. Even after paying all that money for dealer delivery. Tried to get it fixed at the Noosa Mitsubishi dealer only to be told bring it back next week. By the time it went in for first service the horn was working again, so they obviously didn't do anything. This week the horn is not working again so called in on Monday and asked if someone could check the steering wheel centre push switch that appears to have a loose wire. Again told to book it in and first available day is next Monday. And these new car dealers have the check to call it SERVICE. I don't think a lot of them know the meaning of the word.
Brian
Doing it tuff, Towing a Bushtracker.

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