Land Rover Assist program being dumped?

Submitted: Sunday, Jan 23, 2005 at 21:57
ThreadID: 19709 Views:2681 Replies:10 FollowUps:6
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It appears that Land Rover are quietly pulling out of their breakdown asssistance scheme by not sending renewels out to owners each year. If you don't resubscribe by the due date the service is then unavailable to you, the fact that they no longer send a bill makes no difference. A mate just imformed me his had unknowingly lapsed by a couple of months previous when the fuel pump failed & LandRover didn't want to know him despite the wife being stranded in the car. Seems that the Assist program was going bust. The fact that my mates new Disco had been on a tilt tray 4 times in as many years probably didn't help......(Good luck with your new bus Baz? ;-)
So it appears that if you want to continue with the assist scheme you must ring up & pay before it's due. Other owners may be able to add some more detail as to what LR are up to.
Cheers Craig.....................
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Reply By: jp - Sunday, Jan 23, 2005 at 23:05

Sunday, Jan 23, 2005 at 23:05
Craig. Always a mate?
Baz? You dont need good luck, Enjoy.
Cheers.
AnswerID: 94593

Follow Up By: Crackles - Monday, Jan 24, 2005 at 17:36

Monday, Jan 24, 2005 at 17:36
JP, yes he is a mate, even came to my wedding. Sorry I don't have first hand knowledge but have never seriously concidered buying a LR myself but thought mentioning the issue may save other LR owners hassels in the future. As far as luck is concerned, looking as objectively from the side as one can, the owners of LandRovers I have met on trips have almost all had a higher than average failure rate compared to most other brands. Even speaking to members of the LR club conceded that almost 1 in 10 was a lemon. I led a group of 4 near new Rangies on a trip & they amazed me with a list of 27 faults on their cars in the previous 8 months. Most faults weren't serious but they found it inconvienient to have to keep going back for repair.One had his traction control fail on that trip. I hope this thread doesn't degenerate into a LR bashing session as when you do get a good one IMHO they are some of the best offroad 4bys available & had features on their cars years ahead of the Japs. I hope you got one of the nine.
Cheers Craig...........
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Reply By: Gone 4by'ing - Monday, Jan 24, 2005 at 06:38

Monday, Jan 24, 2005 at 06:38
Sad to hear.

Programs like that are a must if you own a Land Rover .

AnswerID: 94602

Reply By: Member - Landie - Monday, Jan 24, 2005 at 08:56

Monday, Jan 24, 2005 at 08:56
I used the assist program once during the warranty period, which just expired, and I have never paid anything for the program, and was never asked to. So I am puzzled about the renewal piece, I though it had previously been extended to all owners with vehicles in warranty, free of charge. That was my experience in any case.

That is not to say the program isn't being scrapped, I can't answer that. However, mine is now under my NRMA membership.
AnswerID: 94610

Reply By: Member - Davoe (WA) - Monday, Jan 24, 2005 at 09:58

Monday, Jan 24, 2005 at 09:58
whats the diffrence between that and AA cover? I thought those manafactures assist programs were during warranty and used the AA of the state you were in as contractors?
AnswerID: 94619

Follow Up By: Gone 4by'ing - Monday, Jan 24, 2005 at 10:07

Monday, Jan 24, 2005 at 10:07
Yes you are right there ofcourse.

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FollowupID: 353537

Follow Up By: Utemad - Monday, Jan 24, 2005 at 18:33

Monday, Jan 24, 2005 at 18:33
I also read somewhere that these assist programmes just involve the manufacturer paying for your RACQ membership for a specified time except for BMW which has its own breakdown service.

I was talking to a BMW salesman last month and he said that BMW still had its own breakdown service.
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Reply By: Member - Landie - Monday, Jan 24, 2005 at 10:08

Monday, Jan 24, 2005 at 10:08
Hi Davoe

I guess you pay for the AA membership. The interesting thing is that when I used Landrover assist it wasn't an AA, but a local guy who had specific Landrover experience.

Regards
AnswerID: 94623

Follow Up By: Gone 4by'ing - Monday, Jan 24, 2005 at 10:21

Monday, Jan 24, 2005 at 10:21
Most mechanics have had specific experience with a Land rover ;)
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Reply By: floyd - Tuesday, Jan 25, 2005 at 09:47

Tuesday, Jan 25, 2005 at 09:47
Hey Baz must be feeling pretty good about his new purchase. Go Baz Go.

Actually I heard that they are only stopping roadside assistance to "Bearded" Land Rover owners as they have no idea anyway.
AnswerID: 94785

Reply By: Truckster (Vic) - Tuesday, Jan 25, 2005 at 10:07

Tuesday, Jan 25, 2005 at 10:07
"Seems that the Assist program was going bust. "

Hey come on, 9 out of 10 landrovers EVER built, are still on the road..
The other one made it home on its own...
Maybe try contacting the LROC in your state.
AnswerID: 94788

Reply By: Member - Wendy - Wednesday, Jan 26, 2005 at 16:56

Wednesday, Jan 26, 2005 at 16:56
Have 96 Defender. Paid to belong to Landrover Assist once out of warranty. Only needed it once - in Kimberley, and that was probably our fault for not getting wheel bearings repacked after being bogged - hot wheels/cold water. A great service because they rescue you anywhere - RAA etc services have limits as to where they will go. But have just been notified that we can no longer belong to the scheme as our vehicle is now too old!
AnswerID: 95001

Reply By: Disco200Tdi - Thursday, Jan 27, 2005 at 14:31

Thursday, Jan 27, 2005 at 14:31
I am lead to believe that land rover are reviewing their number of regional dealerships as well. The rumours seem to indicate that they are closing some country dealers.

I have owned my disco from new for 11 years, and it has never broken down.
Mine must have been built on a Wednesday.

John D
AnswerID: 95143

Follow Up By: Crackles - Thursday, Jan 27, 2005 at 19:49

Thursday, Jan 27, 2005 at 19:49
Had heard that as well. Certainly won't help sales knowing there is no local specialized dealer. I believe Shepparton may be on the chopping block among others.
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FollowupID: 354006

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