Evening all
Some members of this
forum are aware that in May 04 I traded my pristine Honda Accord on a JEEP Cherokee KJ Diesel Limited. Honda was sold 3 days later and I was provided with a loan car from day one. (S H I T! I liked/loved that Honda)
They also know that when it came to delivery time 2 weeks later I was informed that there wasn’t a Diesel available in the whole of Oceania. Doh!.
Long story cut short, I had to wait until October 04 for JEEP to run a manufacturing line of diesels for the European Market before my order was built. Doh! (No 2)
In the mean time The Dealer provided us with a 2 yr old KJ Cherokee (Petrol). Did that mother drink fuel.
Before October arrived I rang the Chrysler/Daimler HO in
Melbourne and explained the situation and they could not have been more helpful in giving me the one and only straight story that applied to this situation. Further, they gave me the Build/Vin No., Production line to shipping data, and the name of the transport ship and ETA in
Melbourne. All of which I could, and did track on the internet when given the URL’S to do so.
Expected delivery date – 2nd week in January 05.
15 January 05, (Sat) drive to
Geelong and collect said vehicle. (don’t ask about the
Geelong connection because it’s not up for discussion). 27kms on clock.
Approx 100Kms and 2 hours later in my driveway I decide to have a look in depth at what those engineering marvels at Chrysler/Daimler had designed for a
suspension.
B U G G E R! what’s that water stuff streaming along the underside of the engine , across the transmission etc etc.
Well turns out that it is some kind of synthetic special ‘running in oil’ that is put in on the production line. Allegedly $90 a litre. Doh! (No. 3)
Hmmmmmmmmmmmmm! Maybe they overfilled it or spilled the stuff.
Nup! JEEP dealer inspection on Mon 17.1.05 reveals she is leaking – like a sieve, have to book in for major fix-up. They top it up with oil from Min to Max mark on dip stick
Monday 24.1.05, drop it off at dealer, midday the good and bad news.
Good news it appears to be coming from around a ‘grub screw /plug’ on
the block that covers a oil gallery port. Absolutely a minor hiccup.
Bad news – It will take two (2) days to fix. One day to reach said plug and one day to replace all the stuff we have to take off to get to it. Doh! No.4.
Can I have a replacement car please. No! don’t have one, however ring this number at Chrysler/Daimler HO (Customer service).
Do so and explain situation, Hold line sir whilst I make a phone call.
Sir the dealer has assured me your car WILL be ready by 5.00pm tonight for collection.
Damn! Could have sworn he said 2 days minimum. OK!
2.00pm received phone call from dealer. Maaaaaaate! This is something else, we are nowhere near reaching that plug, its going to be tomorrow.
Ring Customer service at HO again , Hold the line please sir whilst I make a call.
Sir! I have confirmed your car will not be ready today, how can we be of assistance.
Well! My wife works nights and needs a car, how about a hire car.
No problems sir, please hold the line whilst I make a call.
Sir! That WILL be OK and just present the hire car bill to the Dealer who WILL reimburse you.
4 Days later including the public holiday I have my pride and joy back at no cost to me.
It appears to have been a dud/damaged/distorted whatever $.000002cent washer/seal on this grub screw thingy that caused all the drama.
I am just glad I didn’t have to pay a thing.
Also to date I cannot speak highly enough of the service and attention I have received from Chrysler/Daimler, just hope it continues.