EXCEPTIONAL SERVICE

Submitted: Friday, Feb 04, 2005 at 19:08
ThreadID: 20117 Views:2373 Replies:3 FollowUps:0
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Hi guys and guyessses :-)

I recently had cause to contact "Outback 4WD Interiors" because I had put too high a wattage bulb in my roof console. After leaving it on too long, too many times, the small light panel melted.

I contacted http://www.4wdinteriors.com.au/ and told them of my problem and asked if they carried spare light panels. Next day I got an e-mail from Bruce at http://www.4wdinteriors.com.au/ and he said he carried the panels and if I could send him my postal addie he would get one in the mail asap.

I sent another e-mail with the info he needed and asked him the costs.

Reply came back within minutres saying no cost and that it would be sent that afternoon.

I went back to Bruce and said that I had had the roof console for over 3 years now and didnt expect him to send me a new panel for free and asked again what the cost would be. Bruce would not hear a word of it and next thing I know there is an Express parcel at my front door with not only a new panel but also a couple of the 'correct' bulbs.

I rang http://www.4wdinteriors.com.au/ and told them just how impressed I was and was told not to worry about it as they are only too happy to help and support anyone in the 4WD community.

Well done http://www.4wdinteriors.com.au/ I will be a supporter of you and your business for many years to come.
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