EXCEPTIONAL SERVICE

Submitted: Friday, Feb 04, 2005 at 19:08
ThreadID: 20117 Views:1891 Replies:3 FollowUps:0
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Hi guys and guyessses :-)

I recently had cause to contact "Outback 4WD Interiors" because I had put too high a wattage bulb in my roof console. After leaving it on too long, too many times, the small light panel melted.

I contacted http://www.4wdinteriors.com.au/ and told them of my problem and asked if they carried spare light panels. Next day I got an e-mail from Bruce at http://www.4wdinteriors.com.au/ and he said he carried the panels and if I could send him my postal addie he would get one in the mail asap.

I sent another e-mail with the info he needed and asked him the costs.

Reply came back within minutres saying no cost and that it would be sent that afternoon.

I went back to Bruce and said that I had had the roof console for over 3 years now and didnt expect him to send me a new panel for free and asked again what the cost would be. Bruce would not hear a word of it and next thing I know there is an Express parcel at my front door with not only a new panel but also a couple of the 'correct' bulbs.

I rang http://www.4wdinteriors.com.au/ and told them just how impressed I was and was told not to worry about it as they are only too happy to help and support anyone in the 4WD community.

Well done http://www.4wdinteriors.com.au/ I will be a supporter of you and your business for many years to come.
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Reply By: Grumblebum and Dragon (WA) - Friday, Feb 04, 2005 at 20:34

Friday, Feb 04, 2005 at 20:34
It's nice to hear the good news stories. I'II add them to my list of preffered suppliers.

Regards John
AnswerID: 96717

Reply By: Member - 'Lucy' - Friday, Feb 04, 2005 at 22:53

Friday, Feb 04, 2005 at 22:53
Thats what I call service with a 'S'.

Just added to my 'favourite' list also
AnswerID: 96730

Reply By: Member - Chrispy (NSW) - Saturday, Feb 05, 2005 at 10:39

Saturday, Feb 05, 2005 at 10:39
I have a similar story about "Staun Products". I know that these are not an expensive item, but it's the principle that matters.

I had bought a set of their original deflators which were made from aluminium. They never really worked all that well, and it was a guessing game as to whether or not they brought my tyres down to the same pressure each time. Note that I had bought these years ago.

A quick call to Staun to ask how I could set them a little more reliably, and presto - a promise to ship me a new set of brassies on receipt of the original aluminiums! I sent them in an envelope overnight and the new ones were on my doorstep two days later - and they even returned my pre-filled return envelope unused and paid for freight themselves!!!

Not bad. Since I had bought mine they had upgraded and developed the line, but offered a free upgrade to me years later. It's great to see this Aussie company doing well overseas now - and no wonder. It's a rare thing these days. Well done Staun :) .... and THANK YOU!
AnswerID: 96769

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