Wednesday, Apr 13, 2005 at 23:01
Hi Troopie
This is what Toyota said to me regarding my vehicles cracked control arm. There were so polite in the letter!!! They say they do "not recommend modifications to vehicles that comply with Australian specifications". I believe that this is true though I wonder if they mean "we recommend you do not modify vehicles that comply with Australian conditions". I was not in the mood for a fight so I just paid the $800 to get it fixed myself and I hope that it all holds. I think that if your son wanting to tow a large caravan on bitumen roads then a 100series T/D like
mine is the perfect vehicle!! I wonder if now Toyota would recommend that you not put a steel bullbar on the front of a landcruiser because the extra weight on the front
suspension is likely to damage it and void your warranty. Depends on what they mean in the sentence that I have highlighted - seems ambiguous to me!!
Here is there cheery response too my enquiry.
Andrew
TOYOTA
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED ABN 64009686097
OUR REF:
8 March, 2005
Dear Mr McDonald
Thank you for your letter received on the 28th of February 2005 by the Customer Relations Department.
Quite rightly, our customers have high expectations of their Toyota vehicles as
well as the National Dealership Network and we are sorry to learn that you have developed cracking in the right hand control arm of your Landcruiser.
Mr McDonald, whilst we are truly sympathetic to your situation, we must advise that Toyota Motor Corporation Australia do not recommend modifications to vehicles that comply with Australian specifications. Toyota New Vehicle Warranty applies to original components and accessories provided they are not altered or adjusted in any way.
As stated in your Warranty & Service booklet, non-approved modifications will not be covered by the Toyota New Vehicle Warranty, or the damage that they may cause.
Your concerns have been discussed with the Toyota Technical Operations Manager as
well as The National Warranty Department. Due to the above, Toyota are unable to offer you the warranty assistance that you have requested.
The Customer Relations Department will not adjudicate on or overturn decisions passed down the Technical Operations and National Warranty Departments. Any decisions made by National Warranty are final.
Once again, we are sincerely sorry for any inconveniences caused and disappointments endured and trust that you will understand our position on this matter.
Thank you for writing to Toyota and offering us this opportunity to respond.
Yours sincerely,
>TA MOTOR CORPORATION AUSTRALIA LIMITED
Rankine CUSTOMER RELATIONS ADVISOR
Corner Captain
Cook Drive & Gannons Road, Caringbah, NSW 2229 TMC-546 TELEPHONE: (02) 9710 3333 FACSIMILE: (02} 9710 3202 INTERNET ADDRESS:
http://www.toyota.com.au
P.O. BOX 187, CARINGBAH, NSW 2229
AnswerID:
106624
Follow Up By: Big Kidz (Andrew & Jen) - Wednesday, Apr 13, 2005 at 23:08
Wednesday, Apr 13, 2005 at 23:08
By the way.... I thought I would put some words to a famous tune to relax me on a summers night when I thought about the Landcruiser.......... The King is Dead
I am humming it now!
Cheers
Andrew
FollowupID:
363618
Follow Up By: Member - John (Vic) - Wednesday, Apr 13, 2005 at 23:40
Wednesday, Apr 13, 2005 at 23:40
Nice letter Andrew, I bet that made you happy (Not)
FollowupID:
363620
Follow Up By: ADM - Friday, Apr 15, 2005 at 12:59
Friday, Apr 15, 2005 at 12:59
Just proves that Toyota has gone soft. Bring back the 60 series.
FollowupID:
363852