Follow up on dropped object from trailer

I received a cheque from RAC yesterday refunding my excess and notifying that my no claim bonus was not affected following the claim I made to get my windscreen replaced after it was smashed by a stick falling of the trailer in front of me (see post 22253). It was quicker than I initially thought but only because I called them regularly. In fact they would have done nothing if I had not called after one week to ask the status of the claim. They were surprised as to why I was calling and it's only when I said to them that they needed to chase up the owner of the trailer to pay up that they realised they had to do more than gettinng the windscreen fixed!
And then it is very lucky that I had a witness because the a##hole with the trailer denied everything. Without a witness I think I would not have won the claim, but then I would not have made a claim directly maybe.
Conclusion is do not give up with the insurance company and push them to get what you pay them for and also if you have a witness make sure you get his details.

Sly.